Summer Kroeplin
Hanover,ON
Summary
Experienced Customer Service Representative skilled in multitasking and managing a high-volume of customer inquiries. Strong communicator with a focus on maintaining efficiency and quality, resolving issues efficiently, building relationships, and maintaining a positive customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Gemini Sign Products
Neustadt, ON
10.2023 - Current
My role as a Customer Service Representative at Gemini.
- Assist customers with their requests for quotes and orders
- Consult with customers about their projects and advise them of the best way to complete their projects
- Answer phone calls/emails and assist customers with any immediate requests
- Mange multiple tasks while ensuring quality and efficiency
- Mentor and support new team members
- Maintain customer relationships
- Assist new partners and advise our capabilities
- Order/quote data entry
Department Manager
Walmart
Hanover
09.2022 - 10.2023
Responsibilities of Department Manager of Bakery/Deli.
- Lead and create daily plans/schedules for employees in my department as well as others
- Assist customers with their requests
- Weekly inventory
- Zone and stock items on the sales floor
- Train new employees
- Overlook weekly schedules to ensure proper staffing
Education
Secondary School -
Home School
High School Diploma Equivalent - Academic Career Preparation Program
Georgian College
09.2022
Skills
- Customer Service
- Phone Etiquette
- Attention to Detail
- Multitasking
- Communication
- Conflict Resolution
- Problem Solving
- Data Entry
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Computer Skills
Languages
English
Timeline
Customer Service Representative
Gemini Sign Products
10.2023 - Current
Department Manager
Walmart
09.2022 - 10.2023
Secondary School -
Home School
High School Diploma Equivalent - Academic Career Preparation Program
Georgian College