Nitish Sharma
Brampton,ON
Summary
Accomplished Concierge and Sales Associate with extensive experience in guest reservation management and a strong focus on exceptional customer service at Aerodrome International Security. Expertise in utilizing marketing insights and effective time management to elevate guest experiences while fostering team collaboration. Committed to maintaining quality assurance and precise record-keeping, ensuring operational excellence. Future aspirations include leveraging skills to further enhance service delivery in a dynamic hospitality environment.
Overview
5
5
years of professional experience
Work History
Concierge
Forest Hill Guard
Milton, Ontario
10.2024 - Current
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
Concierge
Aerodrome International security
Mississauga, Ontario
06.2023 - 11.2024
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Facilitated communication between guests and hotel services, such as housekeeping and dining.
- Prepared daily reports on guest requests and concierge activities.
- Scheduled conference room and other reservations using proprietary software.
Sales Associate
Hyundai Motors
Amritsar, Punjab
10.2019 - 01.2023
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
BBA - Business
Cambrian College of Applied Arts And Technology
Toronto, ON08-2024
Skills
- Sales
- Marketing
- Guest reservation management
- Time management
- Quality assurance
- Accurate record keeping
Timeline
Concierge
Forest Hill Guard
10.2024 - Current
Concierge
Aerodrome International security
06.2023 - 11.2024
Sales Associate
Hyundai Motors
10.2019 - 01.2023
BBA - Business
Cambrian College of Applied Arts And Technology
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