To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Sumit Chawla
Brampton,ON
Summary
Overview
15
years of professional experience
Work History
Old Navy
Sales Associate Part Time
03.2023 - Current
Job overview
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers and community to promote long term business growth.
Orient Craft
Marketing Manager
05.2018 - 02.2023
Job overview
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Created and maintained safe and secure work environments for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Gaurav International
Merchandise Manager
09.2008 - 06.2018
Job overview
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Interacted with customers to obtain feedback and drive satisfaction.
- Collaborated with marketing team for prompt promotion of products.
- Generated reports on purchasing activities to support management decisions.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Negotiated pricing and terms with vendors to secure best value for company.
- Maintained updated product knowledge to successfully educate and advise customers.
- Negotiated pricing with vendors to achieve maximum profitability.
- Bult positive relationships with vendors for consistent and reliable supply of products.
Education
IEC UNIVERSITY Baddi
Bachelor Of Business Administration from BBA
07.2018
University Overview
SDPSNew Delhi
High School from Humanities
04.2013
University Overview
Skills
- Microsoft Windows
- Order Management
- Staff Supervision
- Customer Service
- Supply Chain Management
- Issue Resolution
- Time Management
- Customer Service Management
- Learning Strategies
- Customer Relations
- Employee Scheduling
Achievments
Achievments
- 4 times winner of best employee of the month in 2022
- 2 times winner of best marketing team award for hightest sales in 2021
- Got the contract of orders for continues running the factory for complete year
- 2 times winner of best team member in 2016
Timeline
Sales Associate Part Time
Old Navy
03.2023 - Current
Marketing Manager
Orient Craft
05.2018 - 02.2023
Merchandise Manager
Gaurav International
09.2008 - 06.2018
IEC UNIVERSITY
Bachelor Of Business Administration from BBA
SDPS
High School from Humanities
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