Sumit Chawla
Brampton,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Associate Part Time
Old Navy
03.2023 - Current
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers and community to promote long term business growth.
Quality Control Inspector
Orient Craft
05.2018 - 02.2023
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Collaborated with production staff to establish and meet quality standards
- Updated quality control records and reports.
- Sampled products to verify compliance with standards
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Quality Controller
Gaurav International
09.2008 - 06.2018
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Interacted with customers to obtain feedback and drive satisfaction.
- Improved quality processes for increased efficiency and effectiveness.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Inspected set sample of products for defects and compliance with design standards.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Reported problems and concerns to management.
- Collected and analyzed data to measure effectiveness of quality control processes.
Education
Bachelor Of Business Administration - BBA
IEC UNIVERSITY
Baddi07.2018
High School - Humanities
SDPS
New Delhi04.2013
Skills
- Microsoft Windows
- Order Management
- Staff Supervision
- Customer Service
- Supply Chain Management
- Time Management
- Customer Service Management
- Learning Strategies
- Customer Relations
- Employee Scheduling
- Problem-Solving Skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Worker Health and Safety Awareness
Hobbies
- Travelling
- Reading
- Playing Cricket
Timeline
Sales Associate Part Time
Old Navy
03.2023 - Current
Quality Control Inspector
Orient Craft
05.2018 - 02.2023
Quality Controller
Gaurav International
09.2008 - 06.2018
Bachelor Of Business Administration - BBA
IEC UNIVERSITY
High School - Humanities
SDPS
Similar Profiles
Dominic LaTorracaDominic LaTorraca
Sales Associate at Old NavySales Associate at Old Navy
ADRIANA VALDILLEZADRIANA VALDILLEZ
Assistant General Manager at Old NavyAssistant General Manager at Old Navy
Aracely BarrazaAracely Barraza
Retail Sales Associate at Old NavyRetail Sales Associate at Old Navy
Michelle Mercado LunaMichelle Mercado Luna
General Manager at Old NavyGeneral Manager at Old Navy
Mayuri GourMayuri Gour
Integrated Solutions Documentation Engineer at KION GroupIntegrated Solutions Documentation Engineer at KION Group