Maddie Kim
Toronto,Canada
Summary
Bilingual customer service professional with experience in fast-paced settings. Committed to delivering excellent service and ensuring customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
International Sales Associate
Oak + Fort
Toronto, ON, Canada
05.2024 - Current
- Utilized multilingual skills to assist clients in selecting and purchasing products, providing exceptional service to enhance their shopping experience
- Maintained store presentation and merchandising standards to ensure a welcoming environment
- Collaborated with team members to achieve sales targets and promote store promotions
Server
Midori Ramen
Ontario, Canada
02.2023 - 11.2024
- Welcomed guests with a friendly attitude
- Trained staff on best practices
- Worked in a fast-paced, high-pressure environment
- Addressed complaints quickly and efficiently to enhance customer service
- Utilized communication skills with servers and kitchen staff to improve service timing
English Instructor
DUX English Academy
Busan, South Korea
01.2022 - 12.2022
Internship - International Purchasing Team
Global Top. Net
Busan, South Korea
10.2019 - 01.2020
- Responsible for interpreting and translating purchasing processes with vendors
- Interacted with international vendors, negotiated pricing, and organized quotations and documentation
- Utilized proficiency in English and Korean to translate and interpret purchasing processes between team members and vendors, ensuring effective communication
Korean-English Interpreter
Korea National Maritime Museum
Busan, South Korea
10.2018 - 10.2018
- Provided English-Korean interpretation for the visual director and exhibition staff during the Antarctic Still Life, History and Heritage exhibition at the Korea National Maritime Museum (November 2018 - March 2019)
- Translated all aspects of the exhibition, including lighting, routes, and artwork placement, to align with the visual director's vision
Education
BA - English Literature and Language
Dong-A University
Busan02.2022
Skills
- Customer service
- Communication skills
- Multilingual
- Interpretation
Languages
Korean
Native or Bilingual
English
Full Professional
Certification
Smart Serve
Personal Information
Willing To Relocate: Anywhere
Timeline
International Sales Associate
Oak + Fort
05.2024 - Current
Server
Midori Ramen
02.2023 - 11.2024
English Instructor
DUX English Academy
01.2022 - 12.2022
Internship - International Purchasing Team
Global Top. Net
10.2019 - 01.2020
Korean-English Interpreter
Korea National Maritime Museum
10.2018 - 10.2018
BA - English Literature and Language
Dong-A University