Sumeer Arora
Winnipeg,MB
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Walmart Canada
11.2011 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
RF Engineer
Ericsson Global Services
10.2008 - 04.2010
- Ensured reliable signal transmission with thorough testing, validation, and troubleshooting of RF components.
- Boosted system efficiency by streamlining processes for RF optimization and drive-testing activities.
- Conducted projects and performance presentations to clients and company executives.
- Assessed problem severity to determine corrective action, recommending resolutions to technical problems through fault isolation techniques.
- Worked with software radar systems and digital and communications systems engineers to collaborate on RF solutions development.
- Demonstrated exceptional problem-solving skills in resolving complex technical issues encountered during the course of work.
- Performed site surveys to gather critical data for the design and optimization of wireless networks.
- Continuously monitored network performance with sophisticated tools, identifying areas for improvement in realtime.
Education
Diploma in Business - Operations Management
12-2011
Bachelor of Technology - Electrical, Electronics And Communications Engineering
06-2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Workload management
- Conflict resolution
- Retail operations
Accomplishments
- Awarded twice for Manager of the Year as Operations Manager and CAP1 fulfillment Manager
- Recognized for profit generation for the store
- Nominated and attended Share Holders week in Arkansas for Walmart in 2018 for highly engaged HIPO associate from Manitoba
- Won Shining Star of the Year associates Award from Walmart Canada
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Business Analytics certification : 2024
- Member of Engineers Geoscientists Manitoba : 2016-2019
Timeline
Assistant Manager - Walmart Canada
11.2011 - Current
RF Engineer - Ericsson Global Services
10.2008 - 04.2010
Centennial College - Diploma in Business, Operations Management
SSIET - Bachelor of Technology, Electrical, Electronics And Communications Engineering
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