SUMEDHA THAKUR
Yellowknife,NT
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Old Navy, Gap
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Volunteer
Centennial College Event Center
03.2023 - Current
- Greeted and guided the guests and faculty to designated areas
- Set up and break down of food stations
- Served 200-400 guests
Crew Team Member
Osmow's Shawarma
01.2023 - 03.2023
- Assist servers with table setup, place setting, and keeping the dining room clean and friendly
- Collaborated with team members to ensure that visitors had a pleasant and efficient eating experience
- In a fast-paced atmosphere, demonstrated great communication and collaborative abilities
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Event Planning Diploma -
Centennial College
Toronto, ON04.2024
High School - Humanities
J.B.K.S.C.M.G.Sen.Sec.School
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Customer satisfaction measurement
Certification
- Smart Serve
- First Aid and CPR
- Food Handler
- Bartending
- Guest Service Fundamentals
- Wine 101 for server
Languages
Hindi
Full Professional
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Volunteer
Centennial College Event Center
03.2023 - Current
Crew Team Member
Osmow's Shawarma
01.2023 - 03.2023
High School - Humanities
J.B.K.S.C.M.G.Sen.Sec.School
Customer Service Representative
Old Navy, Gap
Event Planning Diploma -
Centennial College
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