SUMANPREET KAUR
Sioux Lookout
Summary
Forward-thinking Customer Service Representative with proactive approach to resolving customer issues and enhancing client satisfaction. Assertive in communication and adept at building strong relationships with customers, consistently delivering exceptional service. Optimistic and ambitious, driven to stand out and achieve excellence in every task. Skilled in navigating challenging situations with positive attitude and effective problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
GEM MOVING COMPANY
Etobicoke
- Worked as customer service representative
- Main task was to take calls and book the moving job
ALL ROUNDER
CANADIAN PIZZA
India
- I was all rounder there
- I used to take the pizza orders, prepare it, and serve the customers
Housekeeper
Forest Inn and Conference Centre
Sioux Lookout, ON
05.2025 - Current
- Maintained cleanliness and organization in guest rooms and public areas.
- Assisted with laundry operations, ensuring timely processing of linens and towels.
- Utilized cleaning chemicals safely and effectively according to established procedures.
- Conducted routine inspections to ensure adherence to quality standards.
Team Leader
Summer Fresh Salads
Woodbridge, ON
04.2023 - 04.2025
- Led daily operations for salad preparation, ensuring adherence to quality standards.
- Trained team members on food safety protocols and operational procedures.
- Streamlined inventory management processes to reduce waste and optimize stock levels.
- Coordinated schedules and resource allocation for efficient workflow execution.
Education
DIPLOMA - BASIC COMPUTER, BUSINESS DIPLOMA
NAGARA COLLEGE
12TH GRADE - COMMERCE STREAM
12-2020
Skills
- Effective team collaboration
- Consistent patience
- Adaptable learner
- Customer engagement
- Organizational time strategies
- Effective problem resolution
- Flexible problem-solving
- Advanced Excel skills
- Self-sufficiency
- Strong organizational skills
- Attentive listening
- Order coordination
- Customer service expertise
- Proficient in resolving complaints
Languages
Punjabi Native
Hindi Native
English Fluent
Availability
PART-TIME
Timeline
Housekeeper
Forest Inn and Conference Centre
05.2025 - Current
Team Leader
Summer Fresh Salads
04.2023 - 04.2025
CUSTOMER SERVICE REPRESENTATIVE
GEM MOVING COMPANY
ALL ROUNDER
CANADIAN PIZZA
DIPLOMA - BASIC COMPUTER, BUSINESS DIPLOMA
NAGARA COLLEGE