Arpankumar Shah
Edmonton,AB
Summary
Detail-oriented Administrative Assistant with a proven track record of providing top-notch support in fast-paced business settings. Experienced in managing multi-line switchboards, organizing meetings, maintaining visitor records, and overseeing office supply inventory. Known for anticipating team and guest needs, maintaining a professional front-office presence, and handling multiple priorities with ease. Proficient in Microsoft Office Suite and adept at contributing to a collaborative, service-oriented work environment with a positive attitude and reliability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
01.2025 - Current
- Achieved a 95% customer satisfaction rate by handling 50+ daily inquiries and resolving billing and service issues, utilizing strong communication skills and customer service focus while maintaining compliance with company policies.
- Reduced customer escalations by 5% in a high-volume call center environment by applying organizational skills and a detail-oriented approach to deliver tailored troubleshooting and clear communication.
- Enhanced case management efficiency by utilizing Excel and Zendesk CRM tools to accurately log, track, and follow up on customer cases, supporting seamless operations and timely resolutions.
- Supported team success in order processing and warranty claim resolution by collaborating as a team player, ensuring compliance with procedures and maintaining high service standards.
Sales Associate
Under Armour
05.2023 - 12.2024
- Increased average transaction value by 15% in a fast-paced retail environment by delivering personalized product recommendations and maintaining a professional, welcoming approach with customers.
- Consistently exceeded monthly sales targets in a high-volume retail setting by providing excellent customer service and promptly resolving customer inquiries to ensure a positive experience.
- Enhanced customer satisfaction and store efficiency by improving inventory management and merchandising strategies, ensuring clean and well-stocked areas while assisting with product displays and supply replenishment.
- Supported team performance and a positive work environment by adapting to changing priorities, assisting colleagues with daily tasks, and contributing to a collaborative atmosphere.
Office Executive
Meso Carbon India Private Limited
05.2019 - 10.2022
- Reduced office supply expenses by 20% by negotiating contracts with vendors and optimizing inventory management processes to support efficient office operations.
- Improved invoice accuracy and reconciliation by developing and implementing a financial tracking system using Microsoft Excel, supporting error-free office administration.
- Cut administrative processing time by 30% by leading the digitization of administrative processes, reducing manual paperwork and minimizing human error.
- Maintained an organized and welcoming office environment by overseeing the visitor logbook, greeting guests, and ensuring boardroom and reception areas were clean and equipped for meetings.
- Provided timely administrative support to staff by assisting with scheduling, managing boardroom bookings, and responding promptly to staff requests in a dynamic office setting.
Education
Certification - Project Management
Sheridan College
Mississauga, ON08.2024
Certification - Marketing Management
Sheridan College
Mississauga, ON08.2023
Bachelor's - Accounting
Kadi Sarva VishwaVidhyalaya
04.2020
Skills
- Inbound and outbound communication support
- Team management
- Client support
- Technical documentation expertise
- Effective time management
- Independent problem solver
- Effective multitasking
- Effective team collaboration
- Analytical problem solving
Certification
Advance Your Career as an Administrative Professional By LinkedIn.
Timeline
Customer Service Representative
Concentrix
01.2025 - Current
Sales Associate
Under Armour
05.2023 - 12.2024
Office Executive
Meso Carbon India Private Limited
05.2019 - 10.2022
Bachelor's - Accounting
Kadi Sarva VishwaVidhyalaya
Certification - Project Management
Sheridan College
Certification - Marketing Management
Sheridan College
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