Sumanpreet Kaur
Edmonton,AB
Summary
Operations leader with extensive experience at Amazon, specializing in team leadership and problem-solving. Trained over 400 associates, resulting in significant productivity and communication improvements. Skilled in process enhancement and customer relationship management, contributing to high satisfaction and operational efficiency. Focused on achieving objectives through adaptability and effective time management.
Overview
5
5
years of professional experience
Work History
Process Assistant
Amazon
Acheson, Alberta
09.2021 - Current
- Trained over 400 associates in different process paths
- Helped in supporting daily management of department duties including assigning duties,leading the meetings and escalating the barriers to the operations lead
- Identified areas for improvement within existing processes
- Supported in improvement of learning tools and techniques across the FC
- Executed standard work in areas of safety, quality and productivity to meet daily operational goals
- Demonstrated communication skills with all levels of Amazon associates and leadership.
Customer Service Representative
Paradise Indoor Golf
Edmonton, Alberta
09.2023 - 09.2025
- Assisted customers with inquiries about golf equipment and services.
- Coordinated scheduling for lessons and tee times to optimize customer experience.
- Developed strong customer relationships to encourage repeat business.
- Collected deposits or payments and arranged for billing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lead, Operations Support
SCI Logistics
01.2021 - 08.2021
- Improved operational efficiency by streamlining processes and implementing new site support strategies.
- Managed daily site operations for optimal productivity and resource allocation.
- Enhanced communication between departments by establishing regular meetings and reporting systems.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Associate of Applied Science - Computer Engineering
Sheridan College Institute of Technology And Advanced Learning
Brampton08.2021
Skills
- Goal orientation
- Customer service
- Problem solving
- Time management
- Deadline management
- Team leadership
- Adaptability
- Interpersonal skills
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Customer Service Representative
Paradise Indoor Golf
09.2023 - 09.2025
Process Assistant
Amazon
09.2021 - Current
Lead, Operations Support
SCI Logistics
01.2021 - 08.2021
Associate of Applied Science - Computer Engineering
Sheridan College Institute of Technology And Advanced Learning