Mallory Cuellar
La Mesa
Summary
Results-oriented professional with expertise in team leadership, process improvement, and customer service. Skilled in managing priorities, solving complex problems, and upholding quality and safety standards. Experienced in team development and operational support, with a focus on driving results and fostering collaboration in customer-centric environments.
Overview
5
5
years of professional experience
Work History
Process Assistant
Amazon
San Diego / Pflugerville
12.2022 - 02.2026
- Executed daily quality audits to minimize product errors from missing or damaged items, delivering immediate performance feedback to enhance team accountability.
- Supported inventory accuracy through systematic processing of damaged and lost items.
- Processed outgoing shipments and verified accuracy of orders received at facility.
- Analyzed data from multiple sources to uncover opportunities for improvement, contributing to enhanced operational effectiveness.
- Facilitated training on safety standards, bin etiquette, and compliance measures.
- Conducted safety coaching sessions and body mechanics training to mitigate workplace injuries.
- Coordinated with cross-functional teams to streamline workflow and monitor equipment performance, reporting maintenance needs to management for timely resolution.
- Provided technical assistance during system upgrades or maintenance activities.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Shift Leader
Raising Cane's
05.2021 - 01.2023
- Oversaw shift operations in high-volume fast food restaurant, streamlining daily workflow.
- Managed task delegation and workflow to achieve service speed and labor targets.
- Trained over 30 employees across two locations, ensuring consistent onboarding practices.
- Ensured compliance with food safety, sanitation, and cash-handling protocols.
- Assisted in resolving customer complaints to maintain service quality.
- Resolved customer complaints swiftly, contributing to high satisfaction rates.
- Supported managers with inventory management, delivery logistics, and stock organization to optimize operational efficiency.
- Upheld company standards and compliance requirements for operations.
Education
High School Diploma - Georgetown, TX
Richarte High School
Georgetown, TX01-2023
Skills
- Fast food operations
- Food safety and sanitation
- Restaurant management
- Inventory control
- Cash handling
- Team supervision and coaching
- Employee training and onboarding
- Performance auditing
- Customer service
- Quality assurance
- Time management
- Dependability and goal orientation
Timeline
Process Assistant
Amazon
12.2022 - 02.2026
Shift Leader
Raising Cane's
05.2021 - 01.2023
High School Diploma - Georgetown, TX
Richarte High School