SUMANPREET KAUR
Calgary,Canada
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bill Gosling Outsourcing
Newmarket, ON, Canada
08.2022 - 06.2023
- Interacted with customers via phone, email, and live chat to provide assistance and resolve inquiries, achieving a customer satisfaction rating of 95%
- Handled an average of 50+ customer calls per day, addressing concerns, answering product-related questions, and processing orders
- Assisted in implementing new customer service software, resulting in increased efficiency and reduced response time
- Collaborated with cross-functional teams to resolve complex customer issues, escalating cases when necessary to ensure timely resolution
- Maintained accurate customer records and updated databases with relevant information
City Dispatcher (Part-Time)
HG Translines
Brampton, ON, Canada
08.2022 - 12.2022
- Creating pick-up and delivery appointments
- Communicating with customers about anticipated delays and appointments
- Creating city schedule for the next day
- Dispatching city drivers
- Co-ordinate activities with other work units or departments
Research & Development Technician
Premier Candle Corporation
Mississauga, ON, Canada
04.2022 - 08.2022
- Compute formulas, percentages or production-specific factors using chemical and mathematical procedures
- Operate lab and plant equipment
- Using own mathematical skills to match the color library
- Ensure accurate sample preparation and testing the final sample of candles before implementing the same formula at big production level
- Documenting experimental procedures, methods, and results accurately and comprehensively
Customer Service, Warehouse Supervisor & Logistics Coordinator
NCSI
Mississauga, ON, Canada
07.2019 - 03.2022
- Managing and coordinating daily activities within the warehouse, including receiving, storage, and shipping of goods
- Supervising a team of warehouse staff, providing guidance, training, and performance feedback
- Implementing inventory control measures to minimize stock discrepancies and losses
- Coordinating the picking, packing, and shipping of customer orders, ensuring timely and accurate order fulfillment
- Managing order priorities and deadlines to meet customer expectations
- Resolving any order-related issues or discrepancies in collaboration with the customer service team
- Collaborating with the quality assurance team to maintain high product quality standards
- Strong organizational skills and attention to detail in managing logistics documentation, such as bills of lading, shipping manifests, customs paperwork, and export/import documentation
- Experience in coordinating with carriers, suppliers, and customers to ensure timely and accurate delivery of goods
- Experience in managing warehousing and distribution operations to ensure timely delivery of products and efficient inventory management
- Knowledge of customs regulations, international shipping processes, and import/export documentation
Education
Business Accounting - 2 year Diploma
Northern College at Pures
Toronto, ON04.2019
B.Com Honors - 3 Year Bachelor Degree
Khalsa College
Patiala, Punjab06.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Quality control
- Live chat support
- Complaint handling
- Computer proficiency
- Call center experience
Certification
Avaal Dispatch Specialist Certificate
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certificates
- Dispatcher - Canada
- Food Handler Certification - Canada
Timeline
Customer Service Representative
Bill Gosling Outsourcing
08.2022 - 06.2023
City Dispatcher (Part-Time)
HG Translines
08.2022 - 12.2022
Research & Development Technician
Premier Candle Corporation
04.2022 - 08.2022
Customer Service, Warehouse Supervisor & Logistics Coordinator
NCSI
07.2019 - 03.2022
Business Accounting - 2 year Diploma
Northern College at Pures
B.Com Honors - 3 Year Bachelor Degree
Khalsa College