Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Sumandeep kaur

etobicoke,Ontario

Summary

Dynamic professional with a proven track record at Inspire Talent Consultancy, excelling in customer service and conflict resolution. Leveraging critical thinking and active listening skills, I enhanced customer loyalty and satisfaction. Adept at improving team productivity and implementing efficient workflows, I am committed to delivering exceptional results in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Inspire Talent Consultancy
03.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Supervisor

Asian Food Center
11.2022 - 02.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Computer Teacher

Saint Ganga Dass Public School
09.2017 - 03.2020
  • Trained and developed students' skills in word-processing, spreadsheet and database programs.
  • Assisted with the planning and execution of school-wide technology initiatives, supporting the integration of technology throughout all subject areas.
  • Processed software and hardware by coordinating user setups, installations and upgrades.
  • Communicated with students to discuss progress and need for tutoring and extra assistance.

Education

Bachelor of Science - Computer Software And Database Development

Lambton College of Applied Arts And Technology
Sarnia, ON
08-2022

Master of Science - Masters of Computer Application

Bhai Gurdas Group of Institutions
India
05-2017

Bachelor of Science - Bachelor of Computer Application

Bhai Gurdas Group of Institions
India
05-2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Computer proficiency

Languages

English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

Inspire Talent Consultancy
03.2023 - Current

Supervisor

Asian Food Center
11.2022 - 02.2023

Computer Teacher

Saint Ganga Dass Public School
09.2017 - 03.2020

Bachelor of Science - Computer Software And Database Development

Lambton College of Applied Arts And Technology

Master of Science - Masters of Computer Application

Bhai Gurdas Group of Institutions

Bachelor of Science - Bachelor of Computer Application

Bhai Gurdas Group of Institions

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Sumandeep kaur