SUMAN DEEP
Dublin,CA
Summary
- 16X Salesforce Certified Professional with 13+ years of experience in Application Design & Customizations on Sales, Service, Auto, Data, Agentforce & Experience cloud implementations and Support.Proficient in leveraging modern frameworks and tools, coupled with strong understanding of cloud technologies. Committed to driving impactful solutions that enhance performance and scalability. Offering blend of critical thinking and problem-solving abilities, eager to contribute to dynamic team environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Architect-Professional Services
Salesforce
03.2020 - Current
- Led multiple enterprise-scale Salesforce transformations across Technology, financial services, automotive, healthcare, and manufacturing industries
- Architected multi-cloud solutions, driving org consolidations, AI-powered automation, and large-scale data migrations
- Spearheaded Service Cloud Voice, Omni-Channel, and AWS integrations, optimizing case routing and contact center efficiency for over 300 agents.
- Consolidated Salesforce orgs, streamlining security models, territory management, and cross-cloud integrations for 2000+ users
- Leading project teams through client engagements and successful delivery
- Provided technical leadership to team members during system design.
- Collaborated with clients to determine project specifications and scope.
- Advised C-level executives on CRM strategy, DevOps, and Einstein AI adoption, accelerating digital transformation and scalability.
- Setting up COE, Governance, Disaster recovery plan
SMTS - Philanthropy Cloud
Salesforce
12.2018 - 02.2020
- Technical Lead for SSO implementations for customers
- Have achieved over 50+ SSO implementations with 10+ Identity Providers
- Identity and access management Lead for SPC and Elevate Salesforce products
- Responsible for leading the Scrum team on ongoing effort on CI/CD and SME for all Salesforce related projects
- Lead most design tasks and Manage and execute Deployments
- Hands on experience with Community Cloud, Event Monitoring, Analytics, Einstein Bots and integrations with Heroku apps
Salesforce Lead/Consultant
Facebook
02.2017 - 11.2018
- Project Managing Lightning migration of 800+ users for Publisher and Partnerships teams
- Project Managed and implemented Chilipiper for SMB and HV business and Scrum master for Customer Insights team
- Design, develop and deploy enhancements to SF instance to support Process automation
- Worked on redefining the security model for Partnerships and Publisher businesses
- Worked on creating Lightning components, process builder, workflows and flows
- Experience working on Forecast and Territory management, Opportunity and Order Management, Sharing rules, Custom settings
Salesforce Lead
Shipwire. An Ingram Micro Co
02.2014 - 01.2017
- Integration Specialist and SME for Salesforce, Zendesk and Jira integration for over 500 user licenses
- Solution Architect for Shopify & IMCFS Platform integration, Order Forecasting and GA integration
- Project Managed Zendesk implementation and integration with Salesforce
- Team lead for Docdata Salesforce Org merge into IMCFS for over 80M Pipeline
Salesforce Engineer
Microinfo.Inc
08.2013 - 01.2014
- Perform detailed analysis of business and technical requirements and design the solution with customizations
- Redesigned data modal and user experience to cater future business needs and data growth
- Configured Campaign Management, Lead Qualification & complex Visual Workflows to automate several Business Process
Salesforce Administrator & Developer
Architecture for Humanity
05.2012 - 07.2013
- SME for Salesforce and Marketo
- Implemented Email-to-Case and Web-to-lead to capture prospects, volunteer information and Donor information
- Responsible for revamping Data Model and configured various Reports and Dashboards, Customized page layouts, used field level security to manage access, configured several workflows and approval process and permission sets for 100+ Users
- Was responsible for creating custom objects like Timecards, Transactions, Business Development that helped the organization to move their data to the Salesforce database and streamline operations
Education
Master of Science - Computer Science
Silicon Valley University
Milpitas,Ca12.2011
Bachelor of Technology - Electronics and Communications Engineering
Guru Nanak Engineering College
Hyderabad, Telangana, India07.2008
Skills
- Enterprise architecture design
- Multi Industry experience
- Team leadership & development
- API integration
- Application development
- Technical architecture design
- Data modeling
- Client engagement & Customer focus
- Sales, Service Auto, Experience, Data Cloud, Agentforce
Certification
- Salesforce Certified System Architect
- Salesforce Certified Application Architect
- Platform Developer I
- B2B Solution Architect
- Sales Cloud Consultant
- Service Cloud Consultant
- Experience Cloud Consultant
- Salesforce Certified Advanced Admin
- Salesforce Certified App Builder
- AI Associate
Timeline
Technical Architect-Professional Services
Salesforce
03.2020 - Current
SMTS - Philanthropy Cloud
Salesforce
12.2018 - 02.2020
Salesforce Lead/Consultant
Facebook
02.2017 - 11.2018
Salesforce Lead
Shipwire. An Ingram Micro Co
02.2014 - 01.2017
Salesforce Engineer
Microinfo.Inc
08.2013 - 01.2014
Salesforce Administrator & Developer
Architecture for Humanity
05.2012 - 07.2013
- Salesforce Certified System Architect
- Salesforce Certified Application Architect
- Platform Developer I
- B2B Solution Architect
- Sales Cloud Consultant
- Service Cloud Consultant
- Experience Cloud Consultant
- Salesforce Certified Advanced Admin
- Salesforce Certified App Builder
- AI Associate
Master of Science - Computer Science
Silicon Valley University
Bachelor of Technology - Electronics and Communications Engineering
Guru Nanak Engineering College
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