Overview
Summary
Work History
Education
Skills
Timeline
Certification
Generic

Suliat Lawal

Sydney,Nova Scotia

Overview

9
9
years of professional experience
1
1
Certification

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Work History

Sales Representative /Administrative Officer

Asint Homes Limited
09.2019 - 03.2023
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Customer Service Representative

Omega Akord Nigeria Limited
01.2017 - 07.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Retail Sales Associate

Niresa Trading Store
01.2014 - 12.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Post Baccalaureate Diploma - Business Management

Cape Breton University
Sydney, NS
05.2025

Skills

  • Product and Service Knowledge
  • Product Promotion
  • Prospecting Skills
  • Inside and Outside Sales
  • Customer Retention Abilities

Timeline

Sales Representative /Administrative Officer

Asint Homes Limited
09.2019 - 03.2023

Customer Service Representative

Omega Akord Nigeria Limited
01.2017 - 07.2018

Retail Sales Associate

Niresa Trading Store
01.2014 - 12.2016

Post Baccalaureate Diploma - Business Management

Cape Breton University

Certification

  • CPR/AED/FIRST AID TRAINING - 2023
  • WILDERNESS FIRST AID TRAINING - 2023

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Suliat Lawal