SULESH PATEL
Kitchener,ON
Summary
Dynamic manager with a proven track record at Esso Gas Station, excelling in team leadership and customer service. Achieved significant improvements in operational efficiency and customer satisfaction through effective conflict resolution and staff development. Skilled in decision-making and process optimization, fostering a high-performing work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Esso Gas Station
04.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management
Manager
Esso Gas Station
01.2022 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
DAMAN POLYTECHNIC
DAMAN 08-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Complex Problem-solving
- Goal setting
Languages
English
Full Professional
Certification
- Internal Auditor Certificate– The Institute of Internal Auditors.
- Certified Supply Chain Professional (CSCP) - APICS.
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
- AWS Certified Solutions Architect – Associate - Amazon Web Services Training and Certification.
Timeline
Manager
Esso Gas Station
04.2024 - Current
Manager
Esso Gas Station
01.2022 - 04.2024
- Internal Auditor Certificate– The Institute of Internal Auditors.
- Certified Supply Chain Professional (CSCP) - APICS.
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
- AWS Certified Solutions Architect – Associate - Amazon Web Services Training and Certification.
High School Diploma -
DAMAN POLYTECHNIC
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