SULEMAN ZAHID
Niagara Falls,ON
Summary
Adept at managing high-stress situations and resolving customer complaints with empathy, I boosted loyalty at NADRA. Skilled in Microsoft Office and active listening, I enhanced customer satisfaction and team efficiency. Achieved positive feedback through critical thinking and problem resolution, demonstrating a results-driven approach without focusing on daily tasks.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
NADRA
02.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Pizza Shop Assistant
Pizza Hut
04.2021 - 05.2022
- Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
- Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
- Collaborated with team members for smooth operations during busy hours, minimizing wait times for customers.
- Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.
- Operated cash register accurately, processing transactions quickly to maintain efficient customer flow.
- Contributed to positive work environment by maintaining open communication with coworkers and supervisors.
Education
High School Diploma -
KIPS COLLEGE
GUJRANWALA, PAKISTAN01.2023
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Problem Resolution
Money handling abilities
Microsoft Excel
Paperwork Processing
Microsoft Office Suite
Microsoft PowerPoint
Languages
English
Professional Working
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
NADRA
02.2022 - 03.2024
Pizza Shop Assistant
Pizza Hut
04.2021 - 05.2022
High School Diploma -
KIPS COLLEGE
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