Sukhwinder Singh
Scarborough
Summary
Banking Officer with 4 years of comprehensive experience monitoring operations for correct accounting procedures and overseeing product sales activities Commended for establishing and maintaining relationships with customers to achieve branch performance goals. Expertise in examining existing accounts for financials and implementing sales activities to meet branch objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Supervisor
A&W
05.2022 - Current
- Keep documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery.
- Supervise daily operations by directing customer service, inventory, and sales operations.
- Supervise associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Maintain customer satisfaction with quick and professional handling of product returns.
- Arrange and organize staff work schedules to guarantee proper coverage for peak business hours.
- Manage inventory to meet the demand and supply of stock.
Security Guard
Paragon Security
10.2022 - 03.2023
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities.
- I oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Security Guard
OMEX Mall
01.2021 - 12.2021
- Patrolled the area and kept an eye on the surveillance equipment to secure the people and the property.
- Made Daily record of incoming and outgoing deliveries
- In an emergency, quickly identified and redirected issues.
- Gave aid to those in need during an emergency.
Assistant Manager
HDFC Bank
10.2018 - 12.2020
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with the general manager on different operational issues and promotional activities.
- Communicated with customers to assess satisfaction with products and services received.
- I stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- assisted the sales team with completing customer transactions and managing issues.
- Generated sales reports to help upper management make effective decisions and sales plans.
- Prepared sales presentations for clients showing the success and credibility of products.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Sales Officer
Axis Bank
09.2016 - 10.2018
- Activated new accounts (savings and current) and issued customer identification numbers.
- Maintained customer records and updated account information.
- Prepare sales reports with informative graphs and charts to outline key data.
- Responded to customer needs by answering questions and providing detailed information about the product or service.
- Educated clients on insurance policies and procedures.
- Developed sales strategies to increase sales of insurance policies.
Education
Master of International Business Management - International Business Management
Durham College
Oshawa, ON08.2022
BBA - Business Management
Punjabi University Patiala
Punjab, India09.2016
High School Diploma -
G.S.S. School Chahhar
Punjab, India03.2013
Skills
- Ms Office (Word,Excel,PowerPoint, etc),
- Customer Relationship Management (CRM)
- Data Analysis
- Customer Service
- Health and Safety Compliance
- Marketing
- Inventory Management
- Staff Management
- Superb Time Management Skills
- Report-Writing Skills
- Sales Expertise
- First Aid Certified
- Reliability
- Patrolling
- Superb Surveillance Skills
Accomplishments
- Customer Relations: Earned the highest marks for customer satisfaction, company-wide.
- Cashier: Achieved the highest number of new credit accounts opened within a one-month period.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully completed a two-week security training program.
- Awarded “Employee of the Month” in 2018
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Security Guard
Food and Safety Management
IRDA Certificate
Employer Guaranty certificate from college
Timeline
Security Guard
Paragon Security
10.2022 - 03.2023
Store Supervisor
A&W
05.2022 - Current
Security Guard
OMEX Mall
01.2021 - 12.2021
Assistant Manager
HDFC Bank
10.2018 - 12.2020
Sales Officer
Axis Bank
09.2016 - 10.2018
Master of International Business Management - International Business Management
Durham College
BBA - Business Management
Punjabi University Patiala
High School Diploma -
G.S.S. School Chahhar
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