Summary
Overview
Work History
Education
Skills
Voluntary Experience
Languages
Timeline
Generic

SIDDHI BHATT

Toronto,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Store Supervisor

Freshii
06.2023 - Current
  • Encompass various administrative tasks necessary for smooth store operations, managing employee scheduling, overseeing accurate and timely reporting, handling payroll, and liaising with freshii's corporate offices when necessary
  • Team Supervision & Sales Enhancement: Oversaw a team, driving sales through operational excellence and on-the-ground marketing strategies, contributing to increased sales
  • Managing the daily operations of the store, creating a welcoming and efficient environment for both staff and customers, maintaining high standards of cleanliness, ensuring store organization and optimizing store layout
  • Client Relationship Management: Maintained comprehensive client records while delivering exceptional customer service, adeptly handling inquiries and concerns with professionalism
  • Improved store efficiency by implementing effective inventory management and product merchandising techniques.
  • Boosted sales performance with targeted marketing strategies and in-store promotions.
  • Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Reduced shrinkage rates through diligent monitoring of inventory movement, conducting regular audits, and training staff on loss prevention techniques.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
  • Supervised daily operations by directing customer service, inventory and sales operations.

Customer Service Representative

Freshii
11.2022 - 06.2023
  • Customer Engagement & Support: Provided valuable service to meet customer requirements, effectively handling customer orders and complaints, contributing to enhanced customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Advanced Diploma - Business Administration Financial Planning

Seneca College
Toronto, ON
08.2023

Skills

  • Client Issue Resolution and Relationship Management
  • Customer Experience and sales aptitude
  • Basic understanding of personal banking products, industry and standard compliance
  • Proficient at Data entry, Problem-Solving & Adaptability, Interpersonal Communication
  • Proficiency in leveraging digital tools, social media, and mobile applications
  • Proficient at using MS Office Suite (Word, Excel, PowerPoint, Outlook teams)
  • Team Building and Leadership

Voluntary Experience

Ganesh Temple, Assistant accountant, Record keeping, budget management & financial reporting to respective persons.

Languages

English
Full Professional

Timeline

Store Supervisor

Freshii
06.2023 - Current

Customer Service Representative

Freshii
11.2022 - 06.2023

Advanced Diploma - Business Administration Financial Planning

Seneca College

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SIDDHI BHATT