Sukhwinder Kaur
Burnaby
Summary
As a Shift Manager at SUBWAY® Restaurants, I excelled in elevating customer service and team performance through expert training and effective problem-solving. Demonstrating key skills in inventory control and employee mentorship, I ensured operational excellence and enhanced team dynamics, contributing significantly to workplace efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Shift Manager
SUBWAY®Restaurants
06.2023 - 10.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Cooperated with coworkers to improve customer experience and manage storefront.
Cashier
24h Convenience Store
08.2016 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Science Education
Panjab University
Chandigarh (INDIA)06-2016
Skills
- Cash handling
- Customer service focus
- Employee training
- Workplace safety
- Punctual and reliable
- Handling customer complaints
Accomplishments
4 consecutive A GRADE Steritech visits during the employment
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Greek
Limited Working
Timeline
Shift Manager
SUBWAY®Restaurants
06.2023 - 10.2024
Cashier
24h Convenience Store
08.2016 - 03.2023
Bachelor of Science - Science Education
Panjab University
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