Sukhwant Kaur
Calgary,AB
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer support position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Food Service Supervisor
Tim Hortons (KMF Holdings Ltd.)
05.2018 - 01.2022
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Ordered new supplies and food to maintain service levels.
- Established and managed team schedules and shift assignments.
- Tracked food production levels, meal counts, and supply costs.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Enhanced store reputation through exceptional customer service and friendly interactions.
Team Member
Tim Hortons
09.2017 - 04.2018
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
Education
Post Graduate - Logistics And Supply Chain Management
St. Lawrence College
Kingston, ON04.2019
Post Graduate - Health Care Administration
St. Lawrence College
Kingston, ON04.2018
Bachelor Of Technology - Computer Science
Lala Lajpat Rai Institute of Engineering And Techn
Moga, Punjab, India05.2015
Skills
- Ability to multi-task, prioritize and work under minimal direction
- Excellent interpersonal and written skills
- Proficient in Microsoft Office, Excel, MS word and PowerPoint
- Effective customer service abilities and understanding of administration aspects
- Trilingual (English, Punjabi and Hindi)
Languages
English
Hindi
Punjabi
Highlights
- Customer service experience of more than 4 years.
- Cultivated long term customer relationships through thoughtful service contributing to increase in customer retention.
- Promptly addressed and resolved issues daily boosting customer satisfaction rate.
Timeline
Food Service Supervisor
Tim Hortons (KMF Holdings Ltd.)
05.2018 - 01.2022
Team Member
Tim Hortons
09.2017 - 04.2018
Post Graduate - Logistics And Supply Chain Management
St. Lawrence College
Post Graduate - Health Care Administration
St. Lawrence College
Bachelor Of Technology - Computer Science
Lala Lajpat Rai Institute of Engineering And Techn
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