Ravneet Kaur
Calgary
Summary
Accomplished Manager with a proven track record at Hudson's Bay, enhancing customer satisfaction and financial performance through critical thinking and team leadership. Excelled in high-stress customer service roles at Marks Store, demonstrating exceptional dispute resolution skills. Proficient in cash handling, achieving significant business growth and customer loyalty.
Overview
3
3
years of professional experience
Work History
Manager
Hudson's Bay
03.2023 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Customer Service Representative
Marks Store
02.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Alpha College of Business And Technology
Toronto, ON12-2023
Skills
- Customer service
- Cash handling
- Critical thinking
- Team leadership
- Data entry
- Microsoft Excel
Languages
English
Full Professional
Timeline
Manager
Hudson's Bay
03.2023 - 10.2024
Customer Service Representative
Marks Store
02.2022 - 02.2023
High School Diploma -
Alpha College of Business And Technology
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