Sukhvir Kaur
Surrey,BC
Summary
Dynamic leader with proven expertise in scheduling and planning, and a strong background in health and safety, honed at GTB Professional Janitorial Cleaning Services Ltd. and AB Pizza. Excelled in enhancing customer satisfaction and mentoring teams, achieving significant improvements in service delivery and employee engagement. Skilled in Microsoft Office and client relations, adept at driving operational excellence.
Overview
5
5
years of professional experience
Work History
Cleaning Supervisor
GTB Professional Janitorial Cleaning Services Ltd.
12.2023 - Current
- Maintained required records of work hours, budgets and payrolls.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
Manager
AB Pizza
07.2019 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Arts - Mass Communication
Columbia College
Vancouver, BC12-2017
Skills
- Scheduling and planning
- Health and safety
- Invoicing
- Chemical handling
- Client relations
- Scheduling and planning
- Microsoft office
- Database updating
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Cleaning Supervisor
GTB Professional Janitorial Cleaning Services Ltd.
12.2023 - Current
Manager
AB Pizza
07.2019 - 02.2022
Associate of Arts - Mass Communication
Columbia College
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