Sukhsimran Kaur
Edmonton,AB
Summary
Detail-oriented professional specializing in guest service and operational efficiency. Demonstrated success in managing front desk operations, enhancing guest experiences, and maintaining financial integrity. Proven ability to streamline processes and improve service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Night Auditor
Holiday Inn Express
Edmonton, AB
02.2026 - Current
- Managed front desk operations during night shifts, ensuring exceptional guest service.
- Performed nightly audits of financial transactions and guest accounts for accuracy.
- Facilitated smooth check-in and check-out procedures, contributing to positive guest experiences.
- Addressed guest inquiries and concerns promptly, ensuring high levels of satisfaction.
- Monitored hotel security systems to ensure safety for all guests.
- Collaborated with housekeeping to track room availability and cleanliness status.
- Executed payment processing and balanced cash drawers at shift's end, safeguarding financial accuracy.
Night Manager
Mcdonalds
Edmonton, AB
12.2025 - Current
- Supervised night shift staff, enhancing operational efficiency and customer service quality.
- Managed inventory levels and ordered supplies to maintain product availability.
- Trained new employees on company policies and operational procedures.
- Implemented cleaning schedules to maintain a sanitary work environment.
- Identified and proposed improvements to streamline operations during night shifts.
- Built rapport with regular guests, members, and residents, fostering a welcoming environment.
- Communicated with management via email or phone message to report issues needing attention.
Front Desk Supervisor
Holiday Inn Express
Brandon, Manitoba
03.2023 - 08.2025
- Coordinated with housekeeping to ensure timely room availability and uphold cleanliness standards.
- Trained new front desk staff on procedures and customer service techniques.
- Handled guest inquiries and resolved issues with professionalism and efficiency.
- Processed reservations and managed room assignments using hotel management software.
- Maintained accurate records of guest information and billing details daily.
- Assisted in implementing streamlined procedures that enhanced front desk workflow efficiency.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Resolved customer complaints promptly and efficiently.
- Welcomed numerous guests daily, enhancing hotel reputation through excellent customer service.
- Mentored new staff on procedures and compliance requirements, fostering adherence to performance standards.
Shift Leader
Mcdonalds
Brandon, MB
04.2021 - 08.2025
- Supervised team members during peak service hours to maintain smooth operations and enhance customer experience.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Enforced health and safety regulations in the work environment.
- Monitored food preparation processes for quality and consistency standards.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness to ensure customer satisfaction and reduce order errors.
- Delegated tasks to employees and monitored activities and task completion.
- Inspected food preparation areas to uphold sanitation standards, ensuring a safe and compliant work environment.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
Security Officer
Paladin Security
Brandon, Manitoba
06.2023 - 07.2025
- Patrolled premises regularly to deter unauthorized access and ensure safety.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Documented daily activities and incidents in reports for management review, enhancing situational awareness.
- Collaborated with law enforcement for investigations and emergencies.
- Maintained accurate logs of all security related activities.
- Greeted staff, guests, vendors, and contractors at facility entrance, fostering a welcoming environment.
Education
Advanced Accounting Diploma - Accounting And Finance
Assiniboine Community College
Brandon03-2025
Hotel And Restaurant Management - Hospitality Management
Assiniboine Community College
Brandon03-2021
High School Diploma -
Gobindgarh Public School
Mandi Gobindgarh, Punjab, India03-2019
Skills
- Registration support
- Daily transaction review
- Transaction reconciliation
- Issue resolution
- Recordkeeping and documentation
Languages
Punjabi
Professional
Hindi
Professional
Certification
- First Aid & CPR
- Sage Software
- Software Application
- whmis
- Fire Safety
- Food Safety
Timeline
Night Auditor
Holiday Inn Express
02.2026 - Current
Night Manager
Mcdonalds
12.2025 - Current
Security Officer
Paladin Security
06.2023 - 07.2025
Front Desk Supervisor
Holiday Inn Express
03.2023 - 08.2025
Shift Leader
Mcdonalds
04.2021 - 08.2025
Advanced Accounting Diploma - Accounting And Finance
Assiniboine Community College
Hotel And Restaurant Management - Hospitality Management
Assiniboine Community College
High School Diploma -
Gobindgarh Public School