Lamia Founas
Ottawa,ON
Summary
With a diploma in Business Administration and experience as a Night Auditor at Le Germain Hotel, strong skills in administrative support, scheduling, and customer service have been developed. The role as an Administrative Assistant in a law office further honed organizational abilities. Fluent in two languages, well-prepared to support the company's initiatives efficiently.
Overview
4
4
years of professional experience
Work History
Night Auditor
Le Germain Hotel
2024.03 - Current
- Analyzed financial data, prepared reports and reconciled discrepancies for the hotel's accounting system
- Demonstrated strong customer service skills while interacting with guests in person and over the phone.
- Conducted nightly inventory checks, ensuring accurate tracking and replenishment of supplies, and reduced discrepancies by 20%.
Customer Service Representative
GERMAIN HOTEL
2023.03 - 2024.02
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Coordinated conference support for events with over 150 attendees, ensuring smooth operations and addressing participant needs promptly.
Administrative Assistant
Law Office
2020.09 - 2022.05
- Provided administrative support to a senior lawyer
- Maintained files and reports, increasing office operations efficiency by 25%
- Managed scheduling, correspondence, and client communications.
Education
Diploma in Business Administration -
College La Cite
Ottawa, ON05.2024
Skills
- Administrative Support: Scheduling meetings, managing calendars, drafting correspondence, and maintaining records.
- Event Coordination: Logistics for events, workshops, venue booking, equipment setup, registration, accommodations booking.
- Program Support: Research, coordination of resources, tracking progress.
- Communication: Strong verbal and written communication skills.
- Office Software: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Drive.
- Website and Social Media Management: Updating websites, managing social media platforms, drafting and scheduling newsletter content.
- Bilingual
- Detail-Oriented: High attention to detail with strong organizational skills.
- Problem-Solving: Proactive approach to solving problems independently and as part of a team.
Timeline
Night Auditor
Le Germain Hotel
2024.03 - Current
Customer Service Representative
GERMAIN HOTEL
2023.03 - 2024.02
Administrative Assistant
Law Office
2020.09 - 2022.05
Diploma in Business Administration -
College La Cite
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