SUKHRAJ SINGH SANDHU
Brampton,ON
Summary
Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
FGl Sports
12.2022 - Current
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Carried out day-day-day duties accurately and efficiently.
Associate
Amazon
09.2021 - 11.2022
- Handled client inquiries with exceptional professionalism and enthusiasm
- Provided customer service and issue resolution to increase QA satisfaction levels
- Consistently met service team sales targets and call handling quotas consistently
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Assembled finished product for shipment by packing, crating, loading and securing items
- Restocked packaging items and tracked boxes, tape and fill materials from inventory.
Customer Experience Associate /
Walmart
06.2020 - 11.2021
- Supported customers with product implementation and usage and answered questions quickly and thoroughly
- Built open, welcoming relationships with customers by replying to messages promptly and personally
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Office Administrator
Roman hi tech insitute pvt. Ltd
01.2016 - 07.2019
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
- Managed office paperwork, including scanning documents and routing business correspondence
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays
- Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team productivity.
Education
Post Graduation Certificate - Human Resource Management : Human Resource Management
York University
03.2021
Post Graduation Certificate - Business Administration : Business Administration
York University
04.2020
Bachelor of Technology - Mechanical Engineering
Shiv Shankar Institute of Engineering And Technolo
04.2015
Skills
- Data evaluation
- Stockroom procedure
- Store maintenance
- Business development understanding
- In-store support
- Customer relations
- High-energy attitude
- MS Office
- Data entry
- Customer Service
- Customer Support
- Responding to Difficult Customers
Timeline
Warehouse Associate
FGl Sports
12.2022 - Current
Associate
Amazon
09.2021 - 11.2022
Customer Experience Associate /
Walmart
06.2020 - 11.2021
Office Administrator
Roman hi tech insitute pvt. Ltd
01.2016 - 07.2019
Post Graduation Certificate - Human Resource Management : Human Resource Management
York University
Post Graduation Certificate - Business Administration : Business Administration
York University
Bachelor of Technology - Mechanical Engineering
Shiv Shankar Institute of Engineering And Technolo
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