Summary
Overview
Work History
Education
Skills
Reference
Timeline
CustomerServiceRepresentative

Sukhpreet Kaur Dhaliwal

Surrey ,BC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Representative

The Storehouse24/7
Richmond, BC
11.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Administrative Assistant

The Storehouse 24/7
Delta , BC
  • Input financial data and produced reports using Truck mate.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Used Truck mate to perform accurate financial analysis and audits to mitigate financial risks.

Dispatcher

Westcan Auto Parts
Burnaby, BC
03.2021 - 11.2022
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.

Line Lead

Organic Box
Langley, BC
01.2020 - 09.2020
  • Communicated shift handover information to keep personnel aware of incomplete tasks.
  • Provided and promoted solutions to eliminate reoccurring problems.
  • Safely operated production and manufacturing systems to avoid accidents and mishaps.
  • Monitored product quality to achieve superior quality reputation.

Education

Associate of Arts - General Studies

Kwantlen Polytechnic University
Surrey, BC
01.2017 - 12.2019

Skills

Administrative support

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Reference

Sarah Sammon

Manager of Finance and Administration

The Storehouse 24/7

778-683-1871 

ssammon@thestorehouse247.com 

Timeline

Customer Service Representative

The Storehouse24/7
11.2021 - Current

Dispatcher

Westcan Auto Parts
03.2021 - 11.2022

Line Lead

Organic Box
01.2020 - 09.2020

Associate of Arts - General Studies

Kwantlen Polytechnic University
01.2017 - 12.2019

Administrative Assistant

The Storehouse 24/7

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Sukhpreet Kaur Dhaliwal