SUKHPREET SINGH
Brampton,ON
Summary
Result-oriented Customer Service Specialist with a track record of high productivity and efficient task completion. Skilled in conflict resolution, data entry, and customer relationship management. Effective communicator, problem solver, and adaptable team player dedicated to ensuring positive experiences for customers. Committed to maintaining professional relationships to drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
FATEH KHETIBARI STORE
05.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Performed administrative tasks, such as filing paperwork, updating databases, and generating reports.
Customer Services Representative
SUPER MART
07.2022 - 04.2023
- Followed correct procedures for ordering, clearance, markups/markdowns, and signing/flagging/pricing/labels
- Created merchandise displays to generate interest in new products, ensuring store interior appearance was maintained throughout the day.
- Efficiently moved merchandise between truck, storeroom and shelves.
Education
BUSINESS MANAGEMENT -
Humber College
Toronto, ONSkills
- MULTILINGUAL
- TEAMWORK & LEADERSHIP
- APPOINTMENT SCHEDULING
- CUSTOMER SERVICE
- PROBLEM SOLVING
- CRITICAL THINKING
- DECISION MAKING
- PRODUCT KNOWLEDGE
- PAPERWORK PROCESSING
Languages
- English
- Punjabi
- Hindi
Timeline
Customer Service Representative
FATEH KHETIBARI STORE
05.2023 - 11.2023
Customer Services Representative
SUPER MART
07.2022 - 04.2023
BUSINESS MANAGEMENT -
Humber College
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