Damir Hussain
Calgary,Alberta
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Telus
01.2019 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Representative
Fido
01.2016 - 01.2017
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared large cash deposits with zero discrepancies.
Sales Associate
Best Buy
01.2014 - 12.2014
- Solved customer challenges by offering relevant products and services.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Maintained customer satisfaction with quick and professional handling of product returns.
Sales Associate
Watch Station International
01.2013 - 01.2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
High School Diploma -
Lester B Pearson
Calgary, AB05.2013
Skills
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Creative Problem Solving
- Calm and Professional Under Pressure
- Multilingual
- Product/Service Knowledge
- Conflict Resolution Skills
- Adaptability
Timeline
Customer Service Representative
Telus
01.2019 - 01.2021
Sales Representative
Fido
01.2016 - 01.2017
Sales Associate
Best Buy
01.2014 - 12.2014
Sales Associate
Watch Station International
01.2013 - 01.2014
High School Diploma -
Lester B Pearson
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