Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
CustomerServiceRepresentative

Sukhpreet Singh

7132 143a, Surrey ,BC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Security and rental industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Uhaul Moving And Storage
05.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Security Officer

BC Place
06.2022 - 03.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.

Lead Night Auditor

Ramada Hotel
01.2022 - 11.2022
  • Coordinated closely with daytime auditors to address any discrepancies found in daily statements, resulting in more accurate financial records.
  • Optimized front desk workflow to reduce wait times for late-night guests checking in or out of the hotel property.
  • Maintained compliance with company policies, conducting regular reviews of financial transactions and correcting errors as needed.
  • Ensured compliance with local and federal regulations by accurately maintaining and reporting all required financial information during overnight shifts.

Education

Diploma - University Arts And Sciences - General Arts And Sciences

Canadian College
Vancouver, BC
08.2023

Skills

  • Customer Service
  • Active Listening
  • Critical Thinking
  • Conflict Resolution
  • Complaint Handling
  • Customer satisfaction measurement
  • Call Management
  • Quality Control

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

First aid Certified ( OFA 1) (2024)

Food safe Certified (2024)

Basic Security license Certified (2022)

Class 7 driver License (2023)

Forklift Certified (2023)

Timeline

Security Officer

BC Place
06.2022 - 03.2024

Customer Service Representative

Uhaul Moving And Storage
05.2022 - Current

Lead Night Auditor

Ramada Hotel
01.2022 - 11.2022

Diploma - University Arts And Sciences - General Arts And Sciences

Canadian College

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Sukhpreet Singh