Sukhpreet Kaur
Caledon,Ontario
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatch Assistant
Blueice Transport
01.2025 - Current
- Developing new skills (Under Training)
- Provided administrative support to the dispatch team, including maintaining organized documentation systems for easy reference.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Customer Service Representative
INS Market
04.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Human Resources Assistant
Amazon Fulfillment Centre
03.2022 - 03.2023
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
Sortation FC Associate
Amazon Delivery Warehouse DTO9
06.2021 - 02.2022
- Maintained compliance with company safety policies and called violations to attention of management.
- Followed procedures at all times for personal and team safety.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
Warehouse Material Handler
Progistix Solutions Inc. (An SCI Company)
12.2020 - 04.2021
- Flashing, testing, cleaning and/or packaging the modem and iptv units
- Quickly and effectively solved customer challenges
- Record of Production rate using SAP
Pallet Picker-Forklift operator
Amazon Fulfillment Centre YYZ3
09.2019 - 03.2021
- Optimizing loads for operational efficiency
- Managing inventory using RF scanning equipments
- Preparing merchandise for shipping
Customer Service Representative
01.2017 - 05.2017
- Solved the queries and problems of farmers
- Practical training in crop production through work experience
- I developed interpersonal, group, and mass communication skills
Education
Post-Graduate Diploma - Supply Chain Management
Lambton College of Applied Arts and Technology
Toronto, ON04.2021
Bachelor of Science - Agriculture [Hons.]
DAV University
Punjab, India06.2017
Skills
- Dispatch software
- Problem resolution
- Safety awareness
- Microsoft office and docusign
- Team player
- Customer service
Certification
- Private Investigator and Security Guard, Canadian Security Force, 09/01/20
- Emergency First Aid with CPR-B Certification
- Cardiopulmonary Resuscitation 'C' Certification
Volunteer Work Experience
Participant, Swachh Bharat Mission-Cleaning Programme, Punjab, India, 03/01/16, 05/31/16, Provided information about personal hygiene to ordinary people., Taught basic knowledge of safety at public places to villagers., Carried out the cleaning process at public places with NCC students.
Internship
Customer Service Representative, RAWE, Punjab, India, 01/01/17, 05/31/17, Solved the queries and problems of farmers., Practical training in crop production through work experience., Developed interpersonal, group, and mass communication skills.
Languages
Punjabi
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Timeline
Dispatch Assistant
Blueice Transport
01.2025 - Current
Customer Service Representative
INS Market
04.2023 - 11.2024
Human Resources Assistant
Amazon Fulfillment Centre
03.2022 - 03.2023
Sortation FC Associate
Amazon Delivery Warehouse DTO9
06.2021 - 02.2022
Warehouse Material Handler
Progistix Solutions Inc. (An SCI Company)
12.2020 - 04.2021
Pallet Picker-Forklift operator
Amazon Fulfillment Centre YYZ3
09.2019 - 03.2021
Customer Service Representative
01.2017 - 05.2017
Post-Graduate Diploma - Supply Chain Management
Lambton College of Applied Arts and Technology
Bachelor of Science - Agriculture [Hons.]
DAV University
Similar Profiles
Michele HoganMichele Hogan
Non Emergency Medical Transport Driver/Driver Liaison at Soars Transport/Northern California TransportNon Emergency Medical Transport Driver/Driver Liaison at Soars Transport/Northern California Transport
Mohamed Anis BOUZIANEMohamed Anis BOUZIANE
HSE Specialist at Emirates transport – Federal government transport companyHSE Specialist at Emirates transport – Federal government transport company
Alexandra FoxAlexandra Fox
Administrator at Farmers Transport / Ben Allen TransportAdministrator at Farmers Transport / Ben Allen Transport