Larry Efe
Edmonton,Canada
Summary
Resourceful professional in emergency response coordination, recognized for high productivity and efficient task completion. Skilled in rapid decision making, clear communication, and advanced logistical planning. Excel at prioritizing tasks under pressure, managing complex schedules, and navigating challenging scenarios with calmness and resilience. Ready to leverage problem-solving skills and teamwork to excel in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Dispatch Assistant
Paranos Deliveries
06.2024 - 01.2025
- Organized documents for the dispatch team, including manifests, invoices, and delivery notes
- Resolved conflicts that arose during transportation activities such as late arrivals or damaged goods
- Coordinated communication between dispatch team members and customers regarding any changes in delivery schedule or route plan
- Processed data entry into a computer system to update inventory levels as well as customer orders
- Informed customers regarding estimated arrival times of shipments based on current traffic conditions
- Monitored shipment progress using GPS systems to ensure on-time arrivals at designated destinations
- Ensured compliance with company policies and procedures related to dispatching activities
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues
- Supervised driver dispatching, route planning, and vehicle tracking for driving team
Fraud and Risk Analyst
Cibc
07.2023 - 05.2024
- Provided regular reports on identified trends in fraud cases
- Investigated and reported on potential fraud cases
- Provided technical support in the investigation of suspected fraudulent transactions
- Reviewed financial documents for discrepancies or irregularities related to fraudulent activities
- Collaborated with other departments within the organization to ensure compliance with anti-fraud measures
- Responded quickly to alerts generated by automated systems designed to detect possible fraudulent activity
- Analyzed data from multiple sources such as credit card companies, banks, and payment processors for suspicious activity
- Actively participated in meetings with management teams discussing strategies for reducing risk associated with fraud cases
- Monitored systems logs for unusual behavior that may indicate attempted or successful attempts at unauthorized access
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity
- Made recommendations for closing accounts and performed associated follow-up
- Tracked chargeback activity to identify best practices for determining fraud
- Served as primary contact for fraud claim inquiries
Collections Agent
Rogers Communications
04.2021 - 03.2023
- Negotiated payment plans with customers to ensure timely repayment of debt
- Attended weekly meetings with internal departments to discuss progress on collections efforts
- Resolved complex issues that arose during the collections process
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts
- Adhered to all applicable laws, regulations, and company policies
- Participated in training sessions related to new technologies used by the company's collections department
- Investigated customer disputes and complaints regarding billing errors and incorrect charges
- Prepared reports summarizing collection activity for management review
- Processed payments through various methods such as credit cards, online banking and cash transactions
- Researched customer accounts for any discrepancies or outstanding payments
- Identified opportunities for improved efficiency in the collections process
- Maintained accurate records of collection activities in database system
- Contacted customers and explained debt management to encourage timely debt payments
- Recovered lost revenue by persistently reaching out to customers with past due accounts
- Created repayment plans based on account holders' financial status and repayment abilities
- Identified past due accounts and contacted account holders to arrange payment
- Located and monitored overdue accounts using billing system to begin collections process
IT Technician
Zam Networks
12.2019 - 02.2021
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer
- Performed system backups and restores as required
- Monitored system performance and implemented preventive maintenance procedures
- Maintained inventory records of IT equipment and supplies
- Troubleshot system issues related to network connectivity, software installation and configuration, printing
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals
- Tracked service requests through a ticketing system such as Remedy or Service Now
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems
- Participated in team meetings to discuss project status updates
- Configured routers, switches and wireless access points for LANs and WANs
- Resolved hardware issues including replacing parts as necessary
- Responded quickly to emergency situations involving outages or data loss scenarios
- Installed and configured hardware, software, systems, networks, printers, and scanners
- Acted as single point of contact for customers during technical faults and security-related events
- Updated software versions with patches and new installations to close security loopholes and protect users
Education
Tourism And Hospitality -
Seneca College of Applied Arts And Technology
North York, None01.2016
Bachelor of Science - Computer And Information Sciences
Delta State University
Delta State, Ng01.2014
High School Diploma -
Fanlot Comprehensive
Lagos, Ng01.2009
Skills
- Dispatch software
- Transportation
- Geographical awareness
- Scheduling expertise
- Deadline oriented
- Route planning
- Data entry proficiency
- Dispatching field personnel
- Prioritizing calls
Languages
Timeline
Dispatch Assistant
Paranos Deliveries
06.2024 - 01.2025
Fraud and Risk Analyst
Cibc
07.2023 - 05.2024
Collections Agent
Rogers Communications
04.2021 - 03.2023
IT Technician
Zam Networks
12.2019 - 02.2021
Bachelor of Science - Computer And Information Sciences
Delta State University
High School Diploma -
Fanlot Comprehensive
Tourism And Hospitality -
Seneca College of Applied Arts And Technology
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