Sukhpreet Jattana
Winnipeg,Manitoba
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatcher
Transource Freightways
04.2023 - 12.2023
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Customer Solution Specialist
Rogers Communications
05.2023 - 08.2023
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
CUSTOMER SERVICE DESK CASHIER
HMS Host International
04.2022 - 12.2022
- Hands-on experience in counting and storing various product items
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Resolve customer complaints, guide them, and provide relevant information
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
CUSTOMER SERVICE REPRESENTATIVE
RBC Royal Bank
01.2021 - 11.2022
- Responding efficiently and accurately to calls
- Provided knowledge response to customer questions regarding products, order placements, Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems
CUSTOMER SERVICE ASSOCIATE
CIBC
03.2020 - 07.2020
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
LINC TEACHER ASSISTANT
Malton Community Centre And Library
01.2019 - 04.2019
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained extensive knowledge in data entry, analysis and reporting.
- Collaborated with teacher to provide education to the immigrants
Education
Social Service Worker
Sir Sandford Fleming College
Toronto, ON04.2019
Skills
- Customer Focus and Service Oriented
- Customer Expectations Management
- Technology Savvy
- Account Management
- Customer Consulting
- MS Office Proficiency
- Complaint Logging and Resolution
Certification
First Aid CPR
Customer Service Foundation- Linkedin
Timeline
Customer Solution Specialist
Rogers Communications
05.2023 - 08.2023
Dispatcher
Transource Freightways
04.2023 - 12.2023
CUSTOMER SERVICE DESK CASHIER
HMS Host International
04.2022 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
RBC Royal Bank
01.2021 - 11.2022
CUSTOMER SERVICE ASSOCIATE
CIBC
03.2020 - 07.2020
LINC TEACHER ASSISTANT
Malton Community Centre And Library
01.2019 - 04.2019
Social Service Worker
Sir Sandford Fleming College
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