AMITOJ SINGH
CALGRY,AB
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
TLA EXPRESS INC .(AMAZON Dsp)
10.2021 - Current
- Trained and covered for Shipping & Receiving and Admin
- Coordinating and Assign delivery of orders to End Users handling Shipping Dock Completing required route assign for incoming parcels everyday
- Discuss the issues with drivers before returning to station like missing parcels
- Prepare monthly reports for shipped parcels Scheduling for drivers according to their availability
- Follow company guidelines and standards Incoming requisitions and distribute supplies following FIFO Track and report missing parcels to ensure over accerlation does not occur Check source data and completed documents for accuracy Data entry of supplies in Microsoft Office Suite and Oracle software's with accuracy Responding to calls/ pagers/ faxes Perform accounting function
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Manager
Westpro Roofing
08.2020 - 09.2021
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the company
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Head Dispatcher
New Vishal Carrier
04.2018 - 07.2020
- Oversaw inventory management processes to ensure availability of critical parts and supplies for field technicians at all times.
- Promoted a positive work environment that fostered teamwork, collaboration, and open communication among staff members.
- Collaborated with human resources to recruit top talent in the industry, resulting in an exceptional team of dispatchers.
- Reduced operational costs through efficient route planning, optimizing travel time and fuel consumption.
- Maintained high levels of employee retention through effective coaching, mentoring, and training programs for dispatch staff.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
Education
Secondary school -
Army School
New Delhi, DelhiBachelor of Business Administration - Business
Bow Valley College
Calgary, AB04.2022
Skills
- Problem Anticipation and Resolution
- Focus and Follow-Through
- Time Management
- Customer Retention Strategies
- Client Relationships
- Developing Recruitment Strategies
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Team Management Experience
- Efficient and Detail-Oriented
- Customer Care
- Administrative and Office Support
Certification
Advanced Microsoft Office - MS Word / Power point / Excel / Outlook / Macros/Mega Stat / One note/Track TiK / Critreion /ROCA / Oracle / Knoros Workforce Central / UKG
Languages
English
Hindi
Punjabi
References
References available upon request
Timeline
Dispatcher
TLA EXPRESS INC .(AMAZON Dsp)
10.2021 - Current
Manager
Westpro Roofing
08.2020 - 09.2021
Head Dispatcher
New Vishal Carrier
04.2018 - 07.2020
Secondary school -
Army School
Bachelor of Business Administration - Business
Bow Valley College
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