Summary
Overview
Work History
Education
Skills
Timeline
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Sukhneet Singh

Hayward,CA

Summary

Developed skills in fast-paced IT support environment, specializing in technical problem-solving and user assistance. Effective communicator with ability to translate complex technical issues into user-friendly solutions, seeking to transition into new field. Excited to leverage these transferrable skills to drive success in different professional setting.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Help Desk Analyst/Administrator

Liberty Tax
05.2024 - Current
  • Assist with onboarding new employees, setting up workstations, installing necessary software, and configuring accounts
  • Resolve issues by walking customers through step-by-step solutions over the phone, email, and in-person support.
  • Resolve technical issues for users involving tax software data input, e-filing errors, and network-related issues.
  • Assisted with onboarding of new users, including account setup and access to fusion.
  • Maintained accurate documentation of problems and solutions

Accounting Assistant

IronRidge
02.2023 - 03.2024
  • Achieved accuracy and efficiency by performing reconciliations of invoices, identifying discrepancies, and resolving issues promptly.
  • Successfully created and updated expense reports, ensuring accurate recording and reporting of financial data.
  • Entered financial transactions into the accounting system, maintaining data integrity and timely processing.
  • Maintained digital and physical financial records, ensuring proper documentation and easy retrieval when needed.
  • Proactively identified deficiencies within the auditing process and collaborated with the team to implement corrective measures.
  • Assisted in the preparation of financial statements and reports, contributing to accurate and timely financial reporting.

IT Support

Liberty Tax
06.2021 - 12.2022
  • Complex technical problems were effectively addressed, reducing business disruptions and ensuring continuity.
  • Training sessions were conducted for end-users, enhancing their technical skills, and reducing dependence on IT support.
  • Provided on-site and remote support to users, diagnosing and troubleshooting hardware and software issues.
  • Technical assistance and troubleshooting were provided to end-users, ensuring prompt resolution

Education

Bachelor's degree - Information Technology

Cal State East Bay
Hayward, Ca
08.2018 - 05.2023

Skills

  • Communication Skills

  • Customer Service

  • Problem-Solving Mindset

  • Attention to detail

  • Willingness to learn

  • Software Installation

  • Ticketing System’s

  • Excel

  • Operating systems

  • Troubleshooting

  • Remote desk tools

  • User Account Management

  • Networking

  • Hardware Knowledge

  • D365

  • Accounts Payable

  • Accounts Receivable

  • Quickbooks

Timeline

Help Desk Analyst/Administrator

Liberty Tax
05.2024 - Current

Accounting Assistant

IronRidge
02.2023 - 03.2024

IT Support

Liberty Tax
06.2021 - 12.2022

Bachelor's degree - Information Technology

Cal State East Bay
08.2018 - 05.2023

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Sukhneet Singh