To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Guard
Synergy Protection Group
05.2025 - Current
Respond to security matters or incidents which may occur, and provide assistance to staff, investigating and responding to situations as required.
Served as customer service representative for public and employee inquiries in person, intercom, telephone, and email.
Facilitate and ensure all visitors and contractors sign in and out, and are issued visitor tags that they will wear visibly at all times while in the building.
Reported issues such as malfunctioning lights, inoperative CCTV cameras, and damaged fire safety equipment.
Perform alarm response or fire watch as required
Enforcement of the Trespass to Property Act including physically removing individuals found trespassing or engaging in criminal acts.
Perform system queries, information updates, enrolments, picture taking, photo ID printing, access card issuance and retrieval as per the established procedures.
Security Guard (TTC)
West Egg Security
04.2025 - 08.2025
Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Delivered security services at TTC building and vehicle depot gatehouse, responding to emergency and law enforcement calls while ensuring confidentiality.
Recorded and maintained log books of daily activities.
Screened unauthorized individuals and escorted or removed trespassers.
Oversaw mail and parcel processing for departments, ensuring accurate documentation.
Respite Security
West Egg Security
09.2024 - 03.2025
Monitored and patrolled assigned areas to ensure security and safety.
Documented security incidents accurately, creating clear and concise reports.
Executed emergency response procedures in alignment with the Emergency Response Manual.
Notified relevant authorities during security, fire, or health emergencies and escorted them to the location.
Enforced the Trespass to Property Act, including removing individuals involved in trespassing or criminal activities on premises.
Security Guard
FIRSTSERVICE RESIDENTIAL
03.2023 - 09.2024
Maintained a safe environment for staff and visitors through proactive surveillance and communication
Responding quickly to emergencies, including medical situations, fire alarms, and evacuations
Able to perform physical tasks such as patrolling, climbing stairs, and standing for extended periods
Experienced in managing access to buildings and other areas, including visitor check-ins and ID verification
Completed full building and grounds patrols to spot and investigate concerns
Skilled in patrolling properties, identifying unusual activities, and responding promptly
Administrative Assistant (Field Practicum)
Facts Investigations
04.2024 - 06.2024
Assist front desk operations (attending calls and e-mails, etc.)
Review and assist investigators in findings related to cases like Domestic and frauds
Transcribing Audio evidence to report
Assisting staff inquiries for online research
Interacting with clients under supervision
Used investigative tools like GPS tracking and surveillance equipment
Report writings
Customer Service Representative
OUR FM INC (91.9 FM)
01.2023 - 10.2023
Connect Calls to appropriate source
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
Responded to customer requests for products, services, and company information
Education
Diploma - Public And Private Investigation
Sheridan College
Brampton, ON
08.2024
Skills
Detailed Report Writing
Observation skills
Analytical thinking and Problem Solving
Strong Communication and Interpersonal skills
Microsoft Skills
Surveillance and Investigative Research Techniques and Uses