Sukhmanpreet Kaur
Mississauga,Canada
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Guard
Synergy Protection Group
05.2025 - Current
- Respond to security matters or incidents which may occur, and provide assistance to staff, investigating and responding to situations as required.
- Served as customer service representative for public and employee inquiries in person, intercom, telephone, and email.
- Facilitate and ensure all visitors and contractors sign in and out, and are issued visitor tags that they will wear visibly at all times while in the building.
- Reported issues such as malfunctioning lights, inoperative CCTV cameras, and damaged fire safety equipment.
- Perform alarm response or fire watch as required
- Enforcement of the Trespass to Property Act including physically removing individuals found trespassing or engaging in criminal acts.
- Perform system queries, information updates, enrolments, picture taking, photo ID printing, access card issuance and retrieval as per the established procedures.
Security Guard (TTC)
West Egg Security
04.2025 - 08.2025
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Delivered security services at TTC building and vehicle depot gatehouse, responding to emergency and law enforcement calls while ensuring confidentiality.
- Recorded and maintained log books of daily activities.
- Screened unauthorized individuals and escorted or removed trespassers.
- Oversaw mail and parcel processing for departments, ensuring accurate documentation.
Respite Security
West Egg Security
09.2024 - 03.2025
- Monitored and patrolled assigned areas to ensure security and safety.
- Documented security incidents accurately, creating clear and concise reports.
- Executed emergency response procedures in alignment with the Emergency Response Manual.
- Notified relevant authorities during security, fire, or health emergencies and escorted them to the location.
- Enforced the Trespass to Property Act, including removing individuals involved in trespassing or criminal activities on premises.
Security Guard
FIRSTSERVICE RESIDENTIAL
03.2023 - 09.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication
- Responding quickly to emergencies, including medical situations, fire alarms, and evacuations
- Able to perform physical tasks such as patrolling, climbing stairs, and standing for extended periods
- Experienced in managing access to buildings and other areas, including visitor check-ins and ID verification
- Completed full building and grounds patrols to spot and investigate concerns
- Skilled in patrolling properties, identifying unusual activities, and responding promptly
Administrative Assistant (Field Practicum)
Facts Investigations
04.2024 - 06.2024
- Assist front desk operations (attending calls and e-mails, etc.)
- Review and assist investigators in findings related to cases like Domestic and frauds
- Transcribing Audio evidence to report
- Assisting staff inquiries for online research
- Interacting with clients under supervision
- Used investigative tools like GPS tracking and surveillance equipment
- Report writings
Customer Service Representative
OUR FM INC (91.9 FM)
01.2023 - 10.2023
- Connect Calls to appropriate source
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
Education
Diploma - Public And Private Investigation
Sheridan College
Brampton, ON08.2024
Skills
- Detailed Report Writing
- Observation skills
- Analytical thinking and Problem Solving
- Strong Communication and Interpersonal skills
- Microsoft Skills
- Surveillance and Investigative Research Techniques and Uses
Certification
- First Aid/CPR Certified
- Security Guard License
- Smart Serve
- Use Of Force
- Mental Health First Aid
- G Driving License
Personal Information
Timeline
Security Guard
Synergy Protection Group
05.2025 - Current
Security Guard (TTC)
West Egg Security
04.2025 - 08.2025
Respite Security
West Egg Security
09.2024 - 03.2025
Administrative Assistant (Field Practicum)
Facts Investigations
04.2024 - 06.2024
Security Guard
FIRSTSERVICE RESIDENTIAL
03.2023 - 09.2024
Customer Service Representative
OUR FM INC (91.9 FM)
01.2023 - 10.2023
Diploma - Public And Private Investigation
Sheridan College