Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sukhmanpreet Kaur

Moncton,Canada

Summary

Lifelong learner, compassionate, and professional with a diploma in nursing and additional certifications in first aid, AED, and CPR by NHCPS save a life. I bring over two years of valuable customer service experience and have also contributed to volunteer work as a personal support worker. Proficient in delivering exceptional patient care, managing high-stress scenarios, and ensuring patient well-being through empathetic and effective communication.

Overview

3
3
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE Agent

Petro Canada
09.2023 - Current
  • Dealing with a variety of customers daily and upselling things to excel in company sales
  • Collaborate efficiently to address customer inquiries and issues
  • Promote a positive work culture for the best service
  • Received an average 85% customer satisfaction rating to date, 15% higher than the company average

TEAM MEMBER

Tim Hortons
04.2022 - Current
  • Providing exceptional customer service by accurately listening and gracefully meeting all fluctuating customer demands
  • Effectively prioritize tasks to minimize wait times for customers while upholding service quality
  • Quickly addressing customer concerns, and proactively finding solutions to ensure customer satisfaction
  • Remained courteous and calm, even during moments of customer dissatisfaction
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Volunteer Personal Support Worker

Milverton Old Age Home
11.2022 - 07.2023
  • Assisted patients with daily living activities, including bathing, dressing, and feeding
  • Monitored and recorded patient vital signs and reported changes to nursing staff
  • Provided emotional support and companionship to patients
  • Ensured a clean and safe environment for patients
  • Helping patients move around safely, including transferring from bed to wheelchair, walking, and using mobility aids
  • Assisting with prescribed exercises and physical therapy routines
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Supported meal planning and preparation according to dietary restrictions or preferences of the client.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Education

GED -

Diploma in Nursing And Patient Care
Virtual
07.2024

First aid, CPR, AED -

NHCPS save a life
07.2024

Skills

  • Emotional Support
  • Client Relationship Management
  • Time Management
  • Respectful and Compassionate
  • Patient care and companionship
  • Empathetic listening
  • Verbal and written communication skills
  • First aid and safety
  • detail-oriented

Certification

  • First Aid
  • AED
  • CPR
  • WHMIS

Timeline

CUSTOMER SERVICE Agent

Petro Canada
09.2023 - Current

Volunteer Personal Support Worker

Milverton Old Age Home
11.2022 - 07.2023

TEAM MEMBER

Tim Hortons
04.2022 - Current

First aid, CPR, AED -

NHCPS save a life

GED -

Diploma in Nursing And Patient Care

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Sukhmanpreet Kaur