Sukhmanjot Singh
Abbotsford,Canada
Summary
A highly motivated, customer-oriented with experience in hospitality and retail sector. Skilled in providing exceptional service, and managing customer interactions efficiently. Holds a Liberal Arts and Science Diploma, along with certifications in computer skills and account management. Strong communicator with attention to detail.
Overview
2
2
years of professional experience
Work History
FRONT DESK AGENT /Hotel Night Auditor
Sandman Hotel
07.2023 - Current
- Guest Check-in and Check-out: Efficiently manage guest arrivals and departures, ensuring a smooth and welcoming experience while handling room assignments and processing payments.
- Night Audit and Reconciliation: Perform nightly audits by reviewing guest transactions, balancing cash drawers, and ensuring accurate posting of charges to guest accounts.
- Customer Service Excellence: Provide prompt, professional assistance to guests, addressing inquiries, resolving issues, and ensuring overall satisfaction with their stay.
- Reservation Management: Handle reservations via phone, email, or in-person, ensuring accuracy and optimizing room availability while maximizing revenue.
- Maintain Hotel Security: Oversee hotel safety and security measures during the night shift, ensuring all areas are secure, monitoring CCTV, and handling emergency situations as necessary.
Cashier
Walmart Corporation
02.2023 - 05.2024
- Customer Transactions: Accurately process customer purchases, refunds, and exchanges while handling various forms of payment, including cash, credit cards, and digital payments.
- Money Handling and Cash Reconciliation: Ensure proper handling of cash, providing correct change, and reconciling cash drawers at the beginning and end of each shift.
- Maintain Cleanliness and Organization: Keep the checkout area clean, organized, and stocked with necessary supplies such as receipts, bags, and register tape.
- Customer Service: Provide exceptional service by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.
- Sales and Promotions: Inform customers about ongoing sales, promotions, and loyalty programs, encouraging upselling and cross-selling to maximize revenue.
Education
Diploma - Liberal Arts And Sciences
UNIVERSITY OF THE FRASER VALLEY
Abbotsford, BC12.2024
Diploma - Window Accounts
Shree Ganesh Institute of Technology
Punjab, India06.2022
Skills
- ORACLE HOSPITALITY
- MS - OFFICE, WORD, EXCEL ,POWERPOINT
- ADOBE ILLUSTRATOR
- SKETCH UPS
- CANVA
- Organizational skills
- Team facilitator
- Problem-solving
- Analytical Skills
- Written communication
skills - Articulate verbal
- Communication skills
- Guest services
- Problem-solving skills
- Cash handling
Languages
English
Hindi
Punjabi
Timeline
FRONT DESK AGENT /Hotel Night Auditor
Sandman Hotel
07.2023 - Current
Cashier
Walmart Corporation
02.2023 - 05.2024
Diploma - Liberal Arts And Sciences
UNIVERSITY OF THE FRASER VALLEY
Diploma - Window Accounts
Shree Ganesh Institute of Technology
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