Focused Professional with knowledge of Customer services, including background in Human Resources Management and Project Management, who successfully completed internship in HR Recruiting, aiming to seek a full- time position to leverage the abilities successfully with a flourishing organization which will help to excel in the future endeavors. Frequently praised as detail-oriented by peers, I can be relied upon to help the company achieve its goals with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Sukhmani Sukhmani
Scarborough ,Ontario
Summary
Overview
6
years of professional experience
Work History
Rogers Communications
Customer Service Representative
04.2023 - 08.2023
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Prime Group of Companies Mississauga
HR Recruiter
12.2022 - 04.2023
Job overview
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Verified applicant references and employment details.
- Developed recruiting strategies to identify qualified candidates and build network.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
ESH English Planet Gurdaspur
Customer Service Representative
09.2019 - 07.2021
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times ranging from 80-100 calls/day.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service and increased clients by 13%.
- Trained new personnel regarding company operations, policies and services.
IDP Education
Trainer Coordinator
05.2017 - 02.2019
Job overview
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Enhanced student comprehension and shortened learning process through new teaching methods.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Designed and delivered web-based, self-directed learning materials.
Education
Georgian CollegeToronto
Human Resources Management (HRM) from Business Analysis And Process Management
05.2023
University Overview
GPA: 3.34
Seneca CollegeNorth York, ON
Project Management from Business Analysis And Process Management
05.2022
University Overview
GPA: 3.5
Khalsa CollegeAmritsar, Punjab
Bachelor of Science from Physics (honors)
05.2019
University Overview
Skills
- Communication Skills
- Customer Service
- Customer Relations
- Staff Training
- Microsoft skills (Word, Excel, PowerPoint)
- Interpersonal Skills
- Team Player
- Active Listening
- Patience
- Problem Solving
- People Skills
- Active Learning
- Negotiation and Mediation
- Leadership
- Human Resource Law Expertise
- Project Management
- Confidentiality
Accomplishments
Accomplishments
PROJECTS
1. Creating an E- package for waste minimization at Seneca Newnham Cafetaria
Applied Project Management (Under Sponsor's Guidance) • January 2022 - February 2023
• Prepared project objective, description and scope.
• Gantt Chart
• PLANS- Stakeholder management plan, communication plan, cost management plan, change management plan, Quality plan, Risk plan.
• Risk register including risk register
• Risk assessment matrix
• Approval documentation
2. HR principles in Amazon
HR Planning (Georgian College) • July 2022 - November 2022
• Researched on the background history of the company
• Looked into the hiring process
• Interacted with the on- floor HRs
• Understood the role of HR with the concerned company
• Suggested the improvements to be made
• Created a report on all the findings
3. Project Manager in Home renovation project
Project Management Fundamentals • November 2021 - December 2021
• Developed the proposal for the project
• Defining the scope, the quality and responsibility of each human resource and their utilization
• developed the schedule
• Determined cost, budget and earned value
• Managing risks, quality and procurement
• Prepared project documentation before closing
• Delivered the presentation on the project including the lessons learned
Languages
English
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Customer Service Representative
Rogers Communications
04.2023 - 08.2023
HR Recruiter
Prime Group of Companies Mississauga
12.2022 - 04.2023
Customer Service Representative
ESH English Planet Gurdaspur
09.2019 - 07.2021
Trainer Coordinator
IDP Education
05.2017 - 02.2019
Georgian College
Human Resources Management (HRM) from Business Analysis And Process Management
Seneca College
Project Management from Business Analysis And Process Management
Khalsa College
Bachelor of Science from Physics (honors)
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