Falon Harry
Ajax,Ontario
Summary
To be in a role that challenges me to grow professionally and personally and where I can apply and acquire new skills.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Rogers Communications
Pickering, Ontario, Canada
09.2011 - 02.2025
- Assisted agents in returning to work and retrained them on customer care roles
- Completed product and system re-training for live chat and voice support
- Managed customer inquiries and billing issues through multiple communication channels
- Duties include chatting with customers regarding products and services, as well as billing inquiries
- Also assisted customer with navigation via Rogers website and helped with online profiles and billing
- Was able to multiple task; taking 2 chats at a time, while making necessary changes to a customer’s account within a reasonable time frame
Customer Service Supervisor
Future Shop
Toronto, Ontario, Canada
07.2007 - 08.2010
- Oversaw a team of fifteen, made weekly schedules, ran payroll for entire store, help customers with returns/exchanges and other varies duties
Entertainment Coordinator
Future Shop
Toronto, Ontario, Canada
07.2007 - 08.2010
- Duties include overseeing the entire department which is made up of gaming, movies and music
- Also overseeing a staff of ten, making weekly schedules, helping customers, changing planograms and prices daily, sending and receiving inventory, did daily stock counts and other varies duties
Education
Canadian Customs
University of Ontario
Oshawa, ONSocial Sciences
University of Toronto
Toronto, ONHigh School Diploma -
Pickering High School
Pickering06.2024
Skills
- Interpersonal Skills
- Analytical Skills
- Problem Solving Skills
- Written Communication
- Oral Communication
- Leadership Skills
- Motivational Skills
- Attention to Detail
- Multitasking
- Efficiency Under Pressure
- Results Oriented
- Performance Driven
- Microsoft Word
- Microsoft Project
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Software as a Service
- CRM Software
- Team Leadership
- Customer Service Excellence
- Training and Development
- Process Improvement
- Conflict Resolution
- Inventory Management
- Scheduling
- Payroll
- Product Knowledge
- Communication Skills
Languages
English
Full Professional
Skills Profile
Proficient in analyzing stats, figures and situations to provide in depth analysis and reporting, High attention to detail and excellent analytical and problem solving skills, Excellent written and oral communication and well-polished leadership and motivational skills, Able to take ownership of personal performance, Able to gauge short- and long-term impacts during decision making process, relying on reasoning more than outcome., Proficient in multitasking and working extremely efficiently under pressure as an individual or part of a team in fast paced environment, Results oriented and performance driven, Proficient in the use of Microsoft Word, Project, PowerPoint, Excel, Access, Outlook., Expert computer user; able to create and reports and presentations using various software., Proficient in Software as a Service; Netflix, Disney+, Xfinity App, Email, Spotify, etc., Expert in CRM software (Maestro, ICM, etc.)
Timeline
Customer Service Representative
Rogers Communications
09.2011 - 02.2025
Customer Service Supervisor
Future Shop
07.2007 - 08.2010
Entertainment Coordinator
Future Shop
07.2007 - 08.2010
High School Diploma -
Pickering High School
Canadian Customs
University of Ontario
Social Sciences
University of Toronto