Sukhmani Mom
Summary
Knowledgeable and dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Blue Ocean Contact Center
02.2024 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Representative
IOS Call Centre
10.2020 - 10.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
GED -
College National of Science & Technology
Montreal, QC01.2022
GED -
Matrix College
01.2021
MBA -
Lovely Professional University
01.2017
BBA -
Khalsa College
01.2015
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Call Center Operations
- Product Knowledge
- Customer Relationship Management (CRM)
- Sales expertise
- Problem-solving abilities
- Computer Proficiency
HOBBIES
Reading Novels as it exercises the brain, improves the ability to focus, increases general knowledge, can sharpen your communication skills, and helps relieve stress.
Timeline
Customer Service Representative
Blue Ocean Contact Center
02.2024 - Current
Sales Representative
IOS Call Centre
10.2020 - 10.2023
GED -
College National of Science & Technology
GED -
Matrix College
MBA -
Lovely Professional University
BBA -
Khalsa College
Similar Profiles
Harsh PatelHarsh Patel
IT Support Specialist/Fraud Analyst at Blue Ocean Contact CenterIT Support Specialist/Fraud Analyst at Blue Ocean Contact Center
Caitlin FentonCaitlin Fenton
Customer Service Representative at Blue Ocean Contact CenterCustomer Service Representative at Blue Ocean Contact Center
Sara HopperSara Hopper
Custoimer Service Rep at Blue Ocean Contact CenterCustoimer Service Rep at Blue Ocean Contact Center
Keishon DazielKeishon Daziel
Customer Service Representative at Blue Ocean Contact CenterCustomer Service Representative at Blue Ocean Contact Center
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go