Sukhmandeep Singh
Brampton,ON
Summary
With a proven track record at IO Solutions, I excel in leadership and critical thinking, enhancing operational efficiency and customer satisfaction. Skilled in logistics planning and conflict resolution, I've significantly improved team performance and service levels, demonstrating strong work ethic and decision-making capabilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
MANAGER
Black Bird Transport
03.2024 - Current
- Oversee daily operations, ensuring efficient load handling and transportation. Develop and implement strategies to improve productivity, reduce costs, and enhance quality.
- Ensure compliance with all safety and quality procedures.Plan and foresee potential issues to prevent delays and maintain high standards.
- Investigate incidents and complete documentation.Enhance employee morale through engagement and fostering a respectful environment.
TEAM MANAGER
IO Solutions
08.2021 - 03.2024
- Managed staff to achieve desired service levels, taking corrective actions as needed. Prepared reports and analyzed call center data to improve processes and customer satisfaction.
- Developed customer resolution strategies and trained call center representatives.Created and enforced departmental policies and procedures.
- Ensured adherence to quality and safety procedures.Met all KPIs according to customer requirements and standards.
CUSTOMER SERVICE REPRESENTATIVE
IO Solutions
08.2021 - 09.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
SECURITY SUPERVISOR
Penine Security Solutions
03.2019 - 02.2020
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.Screened vendors and contractors before granting access to restricted areas within mall.
Education
Tourism Travel
Seneca College of Applied Arts And Technology
North York, None01-2019
GED -
Seneca College of Applied Arts And Technology
North York, None01-2018
Skills
- Decision-makingLogistics Planning
- Commercial Driving
- Route Logs
- Material Transport
- Inventory Management
- Leadership
- Teamwork and Collaboration
- Professionalism and Strong Work Ethic
- Critical Thinking and Problem Solving
- Conflict Resolution
- Time management
- Team leadership
- Customer service
Languages
English
Native or Bilingual
French
Elementary
Certification
AZ driver License
Timeline
MANAGER
Black Bird Transport
03.2024 - Current
TEAM MANAGER
IO Solutions
08.2021 - 03.2024
CUSTOMER SERVICE REPRESENTATIVE
IO Solutions
08.2021 - 09.2021
SECURITY SUPERVISOR
Penine Security Solutions
03.2019 - 02.2020
Tourism Travel
Seneca College of Applied Arts And Technology
GED -
Seneca College of Applied Arts And Technology
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