GURSAHIB SINGH
Calgary,AB
Summary
"With over 15 years of hands-on experience in sales and marketing, I've successfully navigated the complexities of these dynamic fields. My career has been marked by a commitment to understanding customer needs, building lasting client relationships, and delivering exceptional results. I've honed my skills in data-driven decision-making, effective communication, and ethical practices, allowing me to excel in various roles. Whether it's devising and executing marketing strategies, leading sales teams to success, or adapting to the latest industry trends, my experience has equipped me to drive growth, foster innovation, and achieve consistent success in the sales and marketing landscape."
Overview
16
16
years of professional experience
Work History
Manager
Bell Mobility
01.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Manager
Samurai Corner
08.2019 - 10.2021
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Director
Paul Bag Industies
02.2017 - 05.2019
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
Manager
Paul Bag Industries
04.2008 - 01.2017
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
Education
BBA - Business Management
BVUNIVERSITY
DELHI INDIA07.2008
High School Diploma -
S.s.m.s Model School
Delhi India05.2006
Skills
- Performance Management
- Expense Tracking
- Operations Management
- Policy Implementation
- Financial Management
- Complex Problem-Solving
- Performance Evaluations
- Brand Management
- Time Management
- Customer Relationship Management (CRM)
- Staff Management
- Financial Analysis
- Customer Relationship Management
- Decision Making
- Staff Training and Development
- Marketing Strategy
- Innovation Management
- Organizational Skills
- Cost Control
- Emergency Response
- Revenue Forecasting
- Employee Development
- Schedule Management
- Customer Service
- Shift Scheduling
- Decision-Making
- Interpersonal Relations
- Budget Administration
- Hiring and Training
- Work Planning and Prioritization
- Strategic Planning
- Staff Development
- Business Development
- Schedule Preparation
- Team Leadership
- Marketing
- Budget Control
- Business Planning
- Negotiation
- Sales Techniques
- Sales Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Manager
Bell Mobility
01.2022 - Current
Manager
Samurai Corner
08.2019 - 10.2021
Director
Paul Bag Industies
02.2017 - 05.2019
Manager
Paul Bag Industries
04.2008 - 01.2017
BBA - Business Management
BVUNIVERSITY
High School Diploma -
S.s.m.s Model School
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