Sukhmandeep Kaur
Regina,Canada
Summary
Customer Service Representative with a proven track record of providing exceptional customer service of 2 years of experience . Skilled in effectively handling customer inquiries and complaints, utilizing problem-solving techniques to identify solutions. Strong communication skills, both verbal and written, with a focus on building lasting customer relationships. Proficient in data entry, time management, and Microsoft Excel. Committed to ensuring customer satisfaction and resolving issues in a timely manner.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
G&G Immigration services
Bilaspur, Uttar Pradesh
12.2022 - 10.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Addressed customers courteously using suitable methods and problem-solving skills
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Maintained an updated knowledge base of current products, services, pricing, promotions
- Met daily customer service quotas with a focus on quality
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
Education
DIPLOMA IN COMPUTER APPLICATIONS -
Institute of computer software education
Bilaspur, Uttar Pradesh11-2022
DEGREE IN BACHELOR OF COMMERCE -
Khalsa college
Bilaspur, Uttar Pradesh03.2021
Skills
- Customer service
- Data entry
- Time management
- Problem-solving
- Customer relations
- Computer proficiency
- Team collaboration
- Complaint handling
- Problem resolution
- Microsoft Outlook
- Client relations
- Microsoft Excel
- Call management
- Customer satisfaction measurement
- Appointment scheduling
- Documentation
- Data collection
- Relationship building
- Follow-up skills
- Customer relationship management (CRM)
- Customer education
- Filing
- Complaint resolution
Languages
- Punjabi, Native
- English, Fluent
- Hindi, Fluent
Personal Information
Title: Administrative Assistant
Timeline
CUSTOMER SERVICE REPRESENTATIVE
G&G Immigration services
12.2022 - 10.2024
DIPLOMA IN COMPUTER APPLICATIONS -
Institute of computer software education
DEGREE IN BACHELOR OF COMMERCE -
Khalsa college