Sukhmandeep Kaur

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Enhanced team productivity through regular coaching, feedback, and performance evaluations.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Managed escalated calls with diplomacy, successfully de-escalating situations while ensuring satisfactory resolutions for both parties involved.

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• Responded to student needs and questions promptly.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Promoted aa positive learning environment by effectively managing classroom behavior and addressing individual needs.
• Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
• Supported classroom activities, tutoring, and reviewing work.
• Distributed learning materials such as worksheets, textbooks, and supplemental activities.

During my one-month internship in data analytics, I collected and cleaned raw data from various sources, conducted exploratory data analysis to identify trends, and developed basic statistical models to analyze relationships between variables. I created clear reports and visualizations summarizing findings and collaborated with team members to communicate insights effectively to stakeholders. Additionally, I actively engaged in continuous learning to enhance my technical skills and stay updated with industry trends.