SUKHMAN MAHAL
Restaurant Manager
Calgary,AB
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Restaurant Manager
Fairmont Banff Springs Hotel
Banff, AB
05.2022 - 07.2022
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
RESTAURANT MANAGER
THE PERI PERI SHACK
Vancouver, B.C.
10.2020 - Current
- Determine type of services to be offered and implement operational procedures as it's a new business, setting up POS, and online platforms delivery system, pricing and portioning
- Responsible for front-end management to direct and oversee all activities
- Handling all staffing responsibilities, including attrition management, training, scheduling, supervising staff interns of food preparation, customer service, health & safety procedures, cleaning, and repairs to restaurant and grounds, set staff schedules and monitor staff performance
- Negotiate arrangements and make weekly orders with suppliers for food and other supplies
- Performing daily inspections and periodic audits to check safety of equipment and to ensure that food is cooked properly, addressing engineering problems involving the cost, installation, and maintenance of such equipment
- Resolving customer complaints, responding to customer and community interests to develop marketing and advertising
- Maintain records of sales and cash receipts including related areas of accounting, budgeting, credit policies and banking methods
- Providing regular, accurate, computerized reports of operations to owner management.
BOSTON PIZZA
Richmond, B.C.
10.2020 - 12.2020
STEPHO'S SOUVLAKI GREEK TAVERNA
VANCOUVER, B.C.
12.2018 - 09.2020
- Manage and oversee the entire restaurant operation
- Deliver superior guest services, ensuring guest satisfaction
- Plan and develop the overall restaurant marketing strategy, Monitor operations and initiate corrective actions
- Respond efficiently to customer questions and complaints
- Organise and supervise shifts
- Manage and lead staff, hire new employees , training and evaluate staff performance
- Estimate consumption, forecast requirements and maintain inventory, manage restaurant supplies
- Control costs and minimize waste
- Nurture a positive working environment
- Implement innovative strategies to improve productivity and sales
Concierge/Building Manager
Royal Concierge Inc
Vancouver, B.C.
02.2017 - 12.2018
Strata West Management Ltd
North Vancouver, BC
02.2017 - 07.2018
HMR & AllTek Security
Vancouver, BC
12.2015 - 01.2017
- Supervises and maintains a hospitable atmosphere for residents, visitors and trades
- Manages high volume of requests from clients and building administration in-person, via email and telephone
- Processes building documentation including legal documentation, billing of strata fees and other costs
- Scheduling of building affairs among residents and administration.
Event Security
Genesis Security
Vancouver, BC
05.2016 - 03.2017
- Collaborated with event coordinators to create security plans and emergency procedures
- Handled all situations quickly and effectively with minimum disruption to the event
- Efficient communication with team members to ensure crowd management and public safety.
Education
Associate of Arts - Criminology
Douglas College
05.2015 - 12.2018
Skills
Performance improvement
Accomplishments
- BC WHMIS 2015 with GHS
- Food Safe BC and Serve it Right
Timeline
Assistant Restaurant Manager
Fairmont Banff Springs Hotel
05.2022 - 07.2022
RESTAURANT MANAGER
THE PERI PERI SHACK
10.2020 - Current
BOSTON PIZZA
10.2020 - 12.2020
STEPHO'S SOUVLAKI GREEK TAVERNA
12.2018 - 09.2020
Concierge/Building Manager
Royal Concierge Inc
02.2017 - 12.2018
Strata West Management Ltd
02.2017 - 07.2018
Event Security
Genesis Security
05.2016 - 03.2017
HMR & AllTek Security
12.2015 - 01.2017
Associate of Arts - Criminology
Douglas College
05.2015 - 12.2018
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