Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Suketu Patel

Suketu Patel

Banff,Canada

Summary

Passionate hospitality professional with extensive experience at Fairmont Banff Springs, specializing in guest experience and complaint resolution. Proven ability to train staff and promote team collaboration, resulting in enhanced service quality and operational efficiency. Strong communication, leadership, and problem-solving skills effectively address client concerns and improve overall operations. Recognized for adaptability, strong work ethic, and exceptional interpersonal abilities.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Lobby Manager on Duty/Tours Coordinator

Fairmont Banff Springs Hotel
Banff, Canada
04.2025 - Current
  • Greeted guests and provided exceptional customer service in a luxury hotel environment.
  • Managed lobby operations to ensure smooth guest check-in and check-out processes.
  • Trained new staff on front desk procedures and customer service standards effectively.
  • Collaborated with management to implement improvements in front desk operations and guest services.
  • Coordinated tour reservations for hotel guests, ensuring accurate data entry, and payment processing.
  • Worked actively with other team members to ensure smooth check-in and check-out process for all guests.
  • Provided guidance and assistance to junior team members when needed.
  • Input guest data into reservation systems and update it to reflect room changes.
  • Monitored lobby activities to enhance guest experience and address any concerns promptly.
  • Managed the front desk staff, ensuring that all employees had appropriate training and resources to perform their duties.
  • Coordinated maintenance requests from guests with housekeeping staff and/or the engineering team.
  • Processed billing of tour groups using cash, credit cards or other approved methods of payment.
  • Responded promptly and acted efficiently to any complaints or issues reported by hotel guests or staff members regarding service quality or safety concerns.
  • Delivered exceptional service to every guests through active engagement, effective listening and well-developed interpersonal skills.
  • Collaborated with team members to ensure seamless operations during peak periods.
  • Investigated escalated complaints from guests and took appropriate action when necessary.
  • Established clear goals for team members in regards to improving the overall guest experience.

Fairmont Gold Supervisor

Fairmont Banff Springs
Banff, Alberta
  • Fostered culture of excellence by exemplifying organization’s core values and standards.
  • Maintained professional Fairmont Gold area, ensuring clean and welcoming environment for guests.
  • Oversaw daily operations of department, facilitating smooth workflow and timely task completion.
  • Liaised with departments to address special requests and resolve guest complaints effectively.
  • Managed escalated guest complaints with professionalism, striving for resolution under pressure.
  • Tracked and followed up on guest issues to ensure adequate service recovery.
  • Solicited guest feedback to identify improvement areas and enhance overall experience.
  • Trained new employees on company policies and procedures while supervising staff activities.

Education

Bachelor of Engineering -

Mechanical Engineering
Ahmedabad, India

Post Graduate Certificate -

Logistics & Supply Chain Management
Kitchener, Canada

Post Graduate Certificate -

Global Hospitality & Business Development
Toronto, Canada

Skills

  • Guest Experience
  • Decision making
  • Attention to Detail
  • Staff Training
  • Upsell Strategies
  • Complaint resolution
  • Data Entry
  • Team Collaboration

Certification

  • Train The Trainer

Accomplishments

  • Contributed over $100,000 in room revenue through upsells in 2025 and about 100 ALL Enrolments until date.

Timeline

Lobby Manager on Duty/Tours Coordinator

Fairmont Banff Springs Hotel
04.2025 - Current

Fairmont Gold Supervisor

Fairmont Banff Springs

Bachelor of Engineering -

Mechanical Engineering

Post Graduate Certificate -

Logistics & Supply Chain Management

Post Graduate Certificate -

Global Hospitality & Business Development

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Suketu Patel