SUKHMAN KAUR
Belleville
Summary
Dynamic professional with a proven track record at Rexall Pharma Plus, adept in medication dispensing and enhancing customer satisfaction. Excelled in leadership roles at Tim Hortons by boosting team productivity and fostering an inclusive culture. Skilled in data entry and providing empathetic customer service, demonstrating significant achievements in efficiency and patient care.
Overview
5
5
years of professional experience
Work History
Pharmacy Assistant
Rexall Pharma Plus
10.2024 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Team Leader
Tim Hortons
10.2021 - 09.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
IELTS Tutor
Oriental Education Consultants
07.2020 - 08.2021
- Facilitated interactive group discussions focusing on complex topics related to reading comprehension passages within the IELTS exam framework.
- Monitored student progress through regular assessments and provided personalized guidance for areas requiring improvement.
- Evaluated student performances against standardized benchmarks, providing clear direction on areas necessitating further development or refinement of skills.
Education
Associate of Science - Biotechnology
Loyalist College of Applied Arts And Technology
Belleville, ON06-2024
High School Diploma -
ABOHAR GROUP OF COLLEGES
PUNJAB,INDIA 03-2018
High School Diploma -
KHALSA COLLEGE GIRLS SCHOOL
PUNJAB,INDIA 03-2016
Skills
- Stocking shelves
- Answering customer questions
- Data entry
- Product restocking
- Medication dispensing
- POS system operation
- Prescription interpretation
Timeline
Pharmacy Assistant
Rexall Pharma Plus
10.2024 - Current
Team Leader
Tim Hortons
10.2021 - 09.2024
IELTS Tutor
Oriental Education Consultants
07.2020 - 08.2021
Associate of Science - Biotechnology
Loyalist College of Applied Arts And Technology
High School Diploma -
ABOHAR GROUP OF COLLEGES
High School Diploma -
KHALSA COLLEGE GIRLS SCHOOL
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