Sukhjinder Singh Dhaliwal
Hamilton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Daniel’s No Frills
06.2023 - 01.2024
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Cashier
A&W
01.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Human Resources Management - Human Resource Management
Canadore College of Applied Arts And Technology
Mississauga, ONProject Management - Business Analysis And Process Management
Sheridan College Institute of Technology And Advanced Learning
Mississauga, ON12.2023
Bachelor Of Science ( Non-Medical) - Science
Punjabi University Patiala
Patiala 03.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Quality Control
- Recordkeeping strengths
- Problem Resolution
- Product Knowledge
- Data Collection
Certification
Food Safety certification
First aid and CPR Certification
Security Guard License
Fully certified Forklift operator
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
Daniel’s No Frills
06.2023 - 01.2024
Cashier
A&W
01.2023 - 10.2023
Human Resources Management - Human Resource Management
Canadore College of Applied Arts And Technology
Project Management - Business Analysis And Process Management
Sheridan College Institute of Technology And Advanced Learning
Bachelor Of Science ( Non-Medical) - Science
Punjabi University Patiala
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