Sukhjinder Kaur
Summary
Dynamic Assistant Manager at Tim Hortons with a proven track record in enhancing workflow efficiency and customer satisfaction. Skilled in team leadership and problem-solving, I successfully trained staff and implemented strategic plans that improved service quality and operational performance. Committed to fostering a positive work environment and achieving sales growth.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Tim Hortons
Ottawa, ON
12.2023 - Current
- Implemented process improvements that enhanced workflow efficiency within the team.
- Resolved customer inquiries and complaints promptly, enhancing overall service quality.
- Maintained accurate records of shift activities, contributing to effective communication with management.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Supervisor
Tim Hortons
Ottawa, ON
04.2023 - 12.2023
- Oversaw daily operations, ensuring adherence to company policies and safety regulations.
- Trained and mentored team members to enhance skill sets and improve productivity.
- Developed workflow improvements, increasing efficiency in task completion.
- Managed scheduling and resource allocation to optimize team performance.
Shift Supervisor
Tim Hortons
2215 Erin Mills Parkway, Missisuaga
08.2020 - 04.2023
- Supervised team operations, ensuring adherence to company policies and safety standards.
- Trained new employees on operational procedures and best practices for efficiency.
- Coordinated shift schedules, optimizing workforce allocation to meet production demands.
- Monitored inventory levels, facilitating timely restocking of essential materials.
General Labour
Polar Pak
Brampton, ON
06.2020 - 08.2020
- Assisted in the development of department protocols and guidelines for general sonography procedures, ensuring consistent quality standards across the team.
General Labour
American Eagle Outfitters, Inc
Mississauga, ON
05.2020 - 05.2020
- Supported the formulation of guidelines to maintain consistent quality in sonography practices.
Education
High School - Medical
Satluj Public School
Haryana, India Diploma - Early Childhood Education
Northern College of Applied Arts And Technology
Scarborough, ON01.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Goal setting
- Staff management
- Employee scheduling
- Recruiting and interviewing
- Sales growth
- Promotional planning
- Multitasking and organization
- Adaptability and flexibility
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Assistant Manager
Tim Hortons
12.2023 - Current
Supervisor
Tim Hortons
04.2023 - 12.2023
Shift Supervisor
Tim Hortons
08.2020 - 04.2023
General Labour
Polar Pak
06.2020 - 08.2020
General Labour
American Eagle Outfitters, Inc
05.2020 - 05.2020
High School - Medical
Satluj Public School
Diploma - Early Childhood Education
Northern College of Applied Arts And Technology